Summary
Overview
Work History
Education
Skills
Timeline
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Melanie Arias

Houston

Summary

Optical professional equipped with hands-on experience in providing precise eyewear fittings and exceptional customer service. Skilled in lens prescription interpretation, frame adjustments, and vision correction assessment. Strong team collaborator focused on achieving optimal patient outcomes and adapting to changing needs. Known for reliability, technical expertise, and patient-centric approach.

Overview

4
4
years of professional experience

Work History

Optician/Sales Associate

LensCrafters
03.2023 - Current
  • Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
  • Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
  • Achieved a high rate of repeat business through diligent relationship-building efforts with patients and clients alike.
  • Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
  • Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
  • Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
  • Maintained Top-Seller of the Month consistently.

Retail Sales Associate

Cracker Barrel
06.2021 - 11.2022
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
  • Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.

Education

BBA - Business Marketing

C. T. Bauer College of Business, University of Houston
Houston, Texas
05.2025

Associate of Arts - Business

Lone Star College
Cypress, Texas
05.2023

High School Diploma -

Mayde Creek High School
Houston, TX
05-2021

Skills

  • Customer service
  • Insurance verification
  • Computer skills
  • Retail sales
  • Transaction processing
  • Product upselling
  • Fluent in Spanish
  • POS system operations

Timeline

Optician/Sales Associate

LensCrafters
03.2023 - Current

Retail Sales Associate

Cracker Barrel
06.2021 - 11.2022

Associate of Arts - Business

Lone Star College

BBA - Business Marketing

C. T. Bauer College of Business, University of Houston

High School Diploma -

Mayde Creek High School

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Melanie Arias