Lucy De Santis
Ogden
Summary
Developed strong customer service and time management skills in fast-paced environment. Demonstrated ability to thrive in high-pressure situations while maintaining attention to detail and quality.
Experienced with crafting and serving specialty chocolate beverages, truffles and carmels. Strong understanding of chocolate preparation techniques, inventory management, and maintaining clean workspace. I also have helped with the packaging and shipping of products around the United States.
Overview
2
2
years of professional experience
Work History
Barista/ Chocolatier
Kakawa Chocolate House
Santa Fe, NM
11.2023 - 05.2026
- Prepared high-quality beverages using Breville and milkshake machines.
- Provided excellent customer service by engaging with patrons and addressing inquiries.
- Assisted in training new baristas on beverage preparation techniques and equipment use.
- Maintained cleanliness and organization of workstations and dining areas.
- Managed inventory levels, ensuring timely restocking of supplies and ingredients.
- Implemented efficient workflow practices, reducing wait times during peak hours.
- Resolved customer complaints effectively, promoting positive relationships with clientele.
- Cleaned counters, machines, utensils, and seating areas daily.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Educated customers on chocolate , promoting upselling opportunities and enhancing their overall experience.
- Used POS system to accurately enter orders and process payments.
- Followed exact recipes for mixing and preparing beverages and food items.
- Packaged cookies, espresso beans, chocolates,brownies, elixirs and other food items for customer purchase.
- Packaged chocolate items for delivery or pickup.
- Created batches of food products with specified flavor, texture, clarity, bouquet and color profiles by following production recipes and procedures.
Education
Associate - Paramedicine
Weber State University
Ogden, UT05.2036
Skills
- Cash handling
- Order taking
- Food preparation
- Beverage preparation
- Safe food handling
- Point of sale operation
- Cash register operation
- Sanitation practices
- Time management
- Friendly and helpful
- Food safety
- Specialty drink crafting
- Food safety compliance
- Professional demeanor
- Problem-solving
Timeline
Barista/ Chocolatier
Kakawa Chocolate House
11.2023 - 05.2026
Associate - Paramedicine
Weber State University