Lucy Encarnacion
Phoenix,ARIZONA
Summary
Bilingual Benefits Specialist dedicated to assisting employees with open enrollment for smooth and simple process. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Certified on Human Resource Analytics and compensation benefits. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Inventory Clerk
Walmart Distribution
07.2020 - Current
- Maintained inventory count, tracked usage, and documented variances.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
Office Clerk
WCDI
08.2018 - 09.2020
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained and updated office records, both digital and physical.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Submitted employee payroll documentation weekly to avoid errors and kept employees paid accurately and on time.
Customer Service Associate
HMS Host International
08.2016 - 09.2017
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Associate of Arts - General Studies
La Salle University
Philadelphia, PA04.2020
High School Diploma -
William Allen High School
Allentown, PA06.2017
Skills
- Payroll and Benefits Administration
- Employee engagement
- Bilingual
- Microsoft Office
- Organization skills
- Quality Assurance
- HR metrics and Analytics
- Scheduling
- Recruitment
- Confidentiality
Certification
- Human Resources Analytics
- Compensation and Benefits
Timeline
Inventory Clerk
Walmart Distribution
07.2020 - Current
Office Clerk
WCDI
08.2018 - 09.2020
Customer Service Associate
HMS Host International
08.2016 - 09.2017
Associate of Arts - General Studies
La Salle University
High School Diploma -
William Allen High School
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