Lucy Gonzalez
Miami,FL
Summary
Bank Teller with over 12 years of experience delivering exceptional customer service by building strong rapport with clients and efficiently processing financial transactions. Skilled in managing multiple tasks simultaneously and swiftly resolving customer inquiries. Demonstrated success in increasing customer retention by 20%.
Overview
14
14
years of professional experience
Work History
Bank Teller
Citibank, NA
09.2015 - Current
- Accurately complete high-volume money counts using both manual and machine-driven approaches
- Process customer transactions promptly and efficiently, minimizing wait times
- Cultivated strong customer relationships resulting in a 20% increase in customer retention
- Referred customers interested in bank products to bankers for follow-up, contributing to a 15% increase in product sales
- Managed cash supply in vault, ensuring accuracy and security for $500,000 in daily transactions
- Competent in using the NBS system for financial transactions in compliance with regulations
- Responsible for opening and closing bank procedures, including check processing.
Bank Teller
Wells Fargo
02.2011 - 08.2014
- Managed large amounts of cash while maintaining drawer balance records
- Executed financial transactions in compliance with bank regulations
- Presented bank products and services to customers, achieving a 10% increase in new account openings.
Education
Associate of Science - Emergency Medical Services
Miami Dade College
Miami, FL01.2009
Skills
- Accurate Cash Counting
- Customer Needs Assessment & Solutions
- Efficient Data Entry & Inputting
- Secure Currency Packaging
- Independent Worker with Strong Initiative
- Collaborative Team Player
- Meticulous Attention to Detail
- Exceptional Communication & Customer Service Skills
- Expert in Financial & Transaction Management
- Strong Customer Retention Strategies
- Fluent in Spanish & English (spoken and written)
- Deposit, Withdrawal & Asset Management
Timeline
Bank Teller
Citibank, NA
09.2015 - Current
Bank Teller
Wells Fargo
02.2011 - 08.2014
Associate of Science - Emergency Medical Services
Miami Dade College
Accomplishments
- Increased customer retention by 20% through exceptional service.
- Contributed to a 15% increase in product sales by referring customers to bankers.
- Managed $500,000 in daily transactions with 100% accuracy.
Personal Information
Title: Experienced Bank Teller | Customer Service Specialist
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