Lucy Hopkins
Marble,NC
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Frontline Teller position. Ready to help team achieve company goals.
Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering competencies in data-entry, database management and scheduling.
Overview
19
19
years of professional experience
Work History
Receptionist
Andrews/Peachtree Family Eye Care
01.2016 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
- Assisted with onboarding new clients and securing paperwork completion.
- Collected all types payments, processed transactions and updated relevant records.
Cabin Cleaner
Jessica Hughes
10.2014 - 01.2016
- Achieved consistent customer satisfaction through diligent adherence to company cleanliness policies.
- Kept inventory levels well-stocked for essential items such as toiletries, blankets, pillows, and headphones, ensuring a comfortable experience for all passengers.
- Maintained accurate documentation of performed work and completed tasks.
Receptionist
Appalachian Community Services
04.2011 - 08.2014
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Receptionist
H&R Block
11.2010 - 11.2011
- Handled cash transactions and maintained sales and payments records accurately.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered central telephone system and directed calls accordingly.
Receptionist/Ecomerce Sales
Grove Enterprises
01.2006 - 07.2010
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
- Assisted with onboarding new clients and securing paperwork completion.
- Collected Type payments, processed transactions and updated relevant records.
Education
High School Diploma - General Studies
Fannin County Comprehensive High School
Blue Ridge, GA06.1985
Skills
- Customer/Client Relations
- Payment Collection
- Data Entry
- Scheduling appointments
- Mail handling
- Document Management
- Clerical Support
- Information Protection
- Office equipment operations
- Multi-line telephone skills
- Positive, Courteous and Professional
- Customer Service
- Attention to Detail
- Billing and Invoicing
Timeline
Receptionist
Andrews/Peachtree Family Eye Care
01.2016 - Current
Cabin Cleaner
Jessica Hughes
10.2014 - 01.2016
Receptionist
Appalachian Community Services
04.2011 - 08.2014
Receptionist
H&R Block
11.2010 - 11.2011
Receptionist/Ecomerce Sales
Grove Enterprises
01.2006 - 07.2010
High School Diploma - General Studies
Fannin County Comprehensive High School
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