Lucy Jermyn
West Chester,PA
Summary
Committed and hardworking employee with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service.
Overview
4
4
years of professional experience
Work History
Food Expeditor
White Rose Bar & Grill
03.2023 - 08.2023
- Confirmed proper placement of products and side items while implementing special instructions.
- Assisted with bussing tables and cleaning up spills.
- Demonstrated strong knowledge of menu items, regularly assisting servers with questions regarding ingredients or allergens when needed.
- Assisted customers with carry-out service.
- Maintained speed of service for food orders while minimizing errors and complaints.
Server Assistant Manager
Marcos's Pizza
08.2019 - 02.2023
- Purchased food and cultivated strong vendor relationships.
- Provided conflict resolution for dissatisfied customers, maintaining a positive dining atmosphere.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- Oversaw cash handling procedures, ensuring accurate accounting of all transactions during each shift.
- Implemented sanitation protocols to maintain a clean and safe environment for both employees and guests.
Host
Regents Glen Country Club
08.2021 - 03.2022
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Developed rapport with regular patrons, fostering a sense of community within the establishment.
- Streamlined check-in process for large groups or events by implementing a pre-registration system.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Answered phone calls to take orders, give information and document reservations.
Education
Bachelor of Science - Psychology
West Chester University of Pennsylvania
West Chester, PA05.2027
High School Diploma -
West York Area High School
York, PA05.2023
Skills
- Restaurant Operations
- Kitchen Operations
- Conflict Resolution
- Customer Service
- Menu Memorization
- POS Terminal Operation
- Inventory Management
- Staff Supervision
- Money Handling
Timeline
Food Expeditor
White Rose Bar & Grill
03.2023 - 08.2023
Host
Regents Glen Country Club
08.2021 - 03.2022
Server Assistant Manager
Marcos's Pizza
08.2019 - 02.2023
Bachelor of Science - Psychology
West Chester University of Pennsylvania
High School Diploma -
West York Area High School
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