Lucy Jones
Kansas City,MO
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Flexible hard worker ready to learn and contribute to team success. Reliable School Bus Driver operates and safely drives school buses in all weather, road and traffic conditions. Transport passengers to school or special events while complying with traffic rules, regulations and laws. Possesses valid driver's license with appropriate designation required to operate district vehicles.
Overview
18
18
years of professional experience
Work History
Tax Examiner Technician
Internal Revenue Service, IRS
Kansas City, MO
03.2016 - 01.2024
- . Responded to taxpayer's inquiries regarding preparation of a variety of tax forms/related schedules, resolved account inquiries, made adjustments to taxpayer's accounts. Reviewed tax returns to ensure accuracy and compliance with applicable laws, regulations, and policies
- Identified discrepancies between reported income and expenses, as well as any other irregularities. Evaluated all available information and took corrective actions. Recognized indications of tax fraud, reviewed status of sensitive cases.
- Prepared/issued Manual refunds and performed multiple credit transfers.
Champ 2 Supervisor
JCPenney
Lenexa, Kansas
07.2013 - 05.2019
- Handled inbound calls from an automated phone system regarding customer orders, placed and tracked customer's orders. Input and updated customer's information into the data system.
- Communicated with customers via email and phone regarding issues with orders. Also handled escalated calls independently and provided information to associates when needed.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
Customer Service Rep/Loan Officer
AMG Services
Overland Park, Kansas
04.2012 - 12.2012
- Handled inbound calls from customers from an auto dialer regarding customer's loan status, assisted with the approval of a customer's loan.
- Updated information into the computer system when needed, faxed or emailed customers Loan documentation to be signed. Read customers the terms and conditions of their loan.
- Approved or denied loan applications based on established guidelines.
School Bus Driver
Durham School Bus Services
Kansas City, MO
08.2005 - 10.2006
- Ensured safety of students by following all traffic laws and regulations.
- Maintained bus cleanliness, inspected for mechanical problems, and reported any issues to supervisor.
- Performed pre-trip inspections of the bus according to established procedures.
- Transported students to school in a timely manner while keeping assigned route schedule.
- Covered other employees when they were not available to do so.
Education
Commerical Driving School -
Apex CDL Institute
Kansas City, KS12-2023
Diploma in Aesthtic - Beauty
Paris II Educational Center
Kansas City, MO12-2010
High School Diploma -
Seton Center Highschool
Kansas City, MO05-2003
Skills
- Product Knowledge
- Account updating
- Data Collection
- Inbound and Outbound Calling
- Professional telephone demeanor
- 10-Key
- Vehicle inspections
- Effective communication skills
- Class-A driver
- Air Brake Certification
- Clean DMV record
Timeline
Tax Examiner Technician
Internal Revenue Service, IRS
03.2016 - 01.2024
Champ 2 Supervisor
JCPenney
07.2013 - 05.2019
Customer Service Rep/Loan Officer
AMG Services
04.2012 - 12.2012
School Bus Driver
Durham School Bus Services
08.2005 - 10.2006
Commerical Driving School -
Apex CDL Institute
Diploma in Aesthtic - Beauty
Paris II Educational Center
High School Diploma -
Seton Center Highschool