Lucy Keller
Fort Wayne,IN
Summary
Reliable team member with background in fast-paced environments including retail and hospitality. Possess strong communication skills, demonstrating ability to work collaboratively with diverse teams. Consistently contributed to customer satisfaction and business operations efficiency in previous roles. Known for problem-solving capabilities and adaptability across various tasks.
Overview
3
3
years of professional experience
Work History
Team Member
JOANN Fabrics and Crafts
Fort Wayne, IN
10.2024 - Current
- Deliver premium customer experience
- Handle monetary transactions in a timely fashion
- Work with merchandise stocking shelves and ensuring a clean and appealing store
- Proactively drive sales through engagement with customer in a friendly manner
- Operated cash registers to process payments from customers.
- Built and maintained working relationships with peers and upper management.
- Upheld high standards of productivity and quality in operations.
- Resolved customer issues promptly in a professional manner.
Busser
Granite City Food & Brewery
Fort Wayne, IN
08.2024 - 11.2024
- Participated in ongoing training to enhance job skills and knowledge.
- Carried food, dishes, trays, or silverware from kitchens or supply departments to serving counters.
- Cleared tables promptly after guests departed to prepare for new guests, minimizing wait times.
- Adhered to sanitation guidelines when handling food and beverage items.
- Stocked customer service stations with paper products or beverage preparation items.
- Assisted with dishwashing and related kitchen duties as needed during peak times.
- Resolved guest complaints to maintain complete customer satisfaction.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Collaborated with waitstaff to ensure efficient communication and guest satisfaction.
Team Member
Dollar Tree Stores
Mishawaka, IN
02.2024 - 04.2024
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Trained new team members using approved training materials and information.
- Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
- Maintained a clean and organized work area throughout shift.
- Worked hard to learn required tasks quickly to maximize performance.
- Looked for ways to go above and beyond job requirements.
- Provided customer service support to ensure satisfaction.
- Monitored expiration dates on food items for freshness assurance.
- Received, processed, and stocked merchandise in accordance with store policies.
- Assisted customers with product selection and ordering process.
- Completed day-to-day duties accurately and efficiently.
- Verified customer age requirement for alcohol or tobacco purchases.
- Balanced daily transactions on a computerized point-of-sale system.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Followed company security procedures for handling large sums of money.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Fast Food Cashier
Taco Bell
Mishawaka, IN
07.2022 - 10.2022
- Answered customer inquiries regarding menu items, prices, promotions and special offers.
- Processed payments, gave change and issued receipts for orders.
- Performed opening, closing duties such as restocking supplies and cleaning counters, tables, floors at the end of each shift.
- Built and maintained productive relationships with employees.
- Greeted customers promptly and responded to questions.
- Reviewed contents on food trays to check complete order.
- Maintained work area and kept cash drawer organized.
- Stocked shelves with food items and supplies as needed.
- Replenished condiments, napkins, utensils and other necessary items during shifts.
Education
GED -
Fort Wayne Community Schools
Fort Wayne, INSkills
- Complaint resolution
- Flexible schedule
- Collaboration and teamwork
- POS systems
- Dependability and reliability
- Cash handling
- Attention to detail
- Creativity and innovation
Timeline
Team Member
JOANN Fabrics and Crafts
10.2024 - Current
Busser
Granite City Food & Brewery
08.2024 - 11.2024
Team Member
Dollar Tree Stores
02.2024 - 04.2024
Fast Food Cashier
Taco Bell
07.2022 - 10.2022
GED -
Fort Wayne Community Schools