Summary
Overview
Work History
Education
Skills
Expertisehighlight
Timeline
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Marquel Joseph

Houston,TX

Summary

Detail-oriented and efficient data entry professional with experience in managing and processing large volumes of data accurately. Strong background in customer service, handling inquiries, resolving complaints, and improving customer satisfaction. Proven ability to multitask, work independently, and meet deadlines in fast-paced environments. Skilled in using various data entry software and CRM tools.

Overview

13
13
years of professional experience

Work History

RECEPTIONIST/ HAIRSTYLIST

Hair By Her Salon
08.2019 - Current
  • Cultivate a loyal client base, consistently receiving high ratings for service and expertise
  • Acted as a liaison between customers and internal departments, ensuring timely and accurate resolution of customer issues.
  • Manage bookings and appointments with punctuality and efficiency
  • Handled a wide range of data entry tasks, including processing order information, updating customer records, and generating reports.

Customer Service Representative

Xerox
03.2014 - 07.2016
  • Efficiently navigated multiple systems simultaneously while assisting customers, ensuring accurate information was provided without delay.
  • Consistently met or exceeded performance metrics for call quality, resolution time, and customer satisfaction ratings.
  • Received inbound customer calls related to credit and accounts receivable.
  • Managed approximately 80-100 inbound calls per day from customers.

Research Data Associate

Public Policy Research Institute
02.2013 - 02.2014
  • Contacted businesses or private individuals per day by telephone and/or email to administer surveys and collect data
  • Persuaded individuals to answer questions, schedule callbacks, and complete surveys
  • Conducted regular data audits and corrected discrepancies in records.
  • Collaborated with team members to ensure consistency in data entry and reporting procedures.

CASE MANAGER REP

PUBLIC POLICY RESEARCH INSTITUTE
02.2013 - 02.2014
  • Collaborated with other professionals to evaluate the needs of families in underserved communities
  • Referred patient, client, or family to community resources to assist in self-sufficiency and to provide access to services such as financial assistance, legal aid, housing, job placement, or education.

SALES ASSOCIATE

VICTORIA'S SECRET
11.2011 - 01.2013
  • Recommend, select, and help locate or obtain merchandise based on customer needs
  • Compute sales prices, total purchases, and received and processed cash or credit payments
  • Expanded additional sales by 20% through innovative selling techniques.

Education

Associate of Applied Science - Computer Networking

Houston Community College
Houston, TX
12-2026

Cosmetology -

Houston Community College
01-2023

Skills

  • Strong customer service and communication skills
  • Fast and accurate data entry
  • Ability to manage high volumes of work and prioritize tasks
  • Knowledge of database management and record keeping
  • Knowledge of Data Privacy and Security
  • Attention to Detail
  • Basic Software Knowledge

Expertisehighlight

  • Exceptional Written & Verbal Communication Skills
  • Superb Planning & Organizational Skills
  • High Volume Calls
  • Critical Thinking
  • Time Management
  • Punctuality
  • Multitasking
  • Phone Etiquette
  • Negotiation
  • Client Engagement
  • Data Entry
  • Incoming Calls
  • Billing

Timeline

RECEPTIONIST/ HAIRSTYLIST

Hair By Her Salon
08.2019 - Current

Customer Service Representative

Xerox
03.2014 - 07.2016

Research Data Associate

Public Policy Research Institute
02.2013 - 02.2014

CASE MANAGER REP

PUBLIC POLICY RESEARCH INSTITUTE
02.2013 - 02.2014

SALES ASSOCIATE

VICTORIA'S SECRET
11.2011 - 01.2013

Associate of Applied Science - Computer Networking

Houston Community College

Cosmetology -

Houston Community College

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Marquel Joseph