Lucy Magowan
Martinez,CA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Home Depot
12.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Restaurant Team Member
Everbowl
08.2023 - 12.2023
- Enhanced customer satisfaction by providing efficient and friendly service.
- Assisted in maintaining a clean and organized area, contributing to a positive guest experience.
- Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
Restaurant Hostess
Onyx
08.2022 - 08.2023
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
Restaurant Crew Member
Flake Pie Company
03.2022 - 08.2022
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean dining environment.
- Assisted in streamlining kitchen operations for increased efficiency and reduced food waste.
- Collaborated with team members for seamless service during high-volume shifts.
Crew Member
Taco Bell
12.2021 - 02.2022
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
Education
Utah Tech University
St. GeorgeTelos Academy
Orem12.2021
Skills
- Customer Service
- Information Security
- Product Knowledge
- Complaint Resolution
Timeline
Customer Service Representative
Home Depot
12.2023 - Current
Restaurant Team Member
Everbowl
08.2023 - 12.2023
Restaurant Hostess
Onyx
08.2022 - 08.2023
Restaurant Crew Member
Flake Pie Company
03.2022 - 08.2022
Crew Member
Taco Bell
12.2021 - 02.2022
Utah Tech University
Telos Academy