Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lucy Magowan

Martinez,CA

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Home Depot
12.2023 - Current
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Restaurant Team Member

Everbowl
08.2023 - 12.2023
  • Enhanced customer satisfaction by providing efficient and friendly service.
  • Assisted in maintaining a clean and organized area, contributing to a positive guest experience.
  • Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.

Restaurant Hostess

Onyx
08.2022 - 08.2023
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.

Restaurant Crew Member

Flake Pie Company
03.2022 - 08.2022
  • Enhanced customer satisfaction by providing exceptional service and maintaining a clean dining environment.
  • Assisted in streamlining kitchen operations for increased efficiency and reduced food waste.
  • Collaborated with team members for seamless service during high-volume shifts.

Crew Member

Taco Bell
12.2021 - 02.2022
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.
  • Ensured accurate order fulfillment with diligent attention to details while assembling meals.


Education

Utah Tech University
St. George

Telos Academy
Orem
12.2021

Skills

  • Customer Service
  • Information Security
  • Product Knowledge
  • Complaint Resolution

Timeline

Customer Service Representative

Home Depot
12.2023 - Current

Restaurant Team Member

Everbowl
08.2023 - 12.2023

Restaurant Hostess

Onyx
08.2022 - 08.2023

Restaurant Crew Member

Flake Pie Company
03.2022 - 08.2022

Crew Member

Taco Bell
12.2021 - 02.2022

Utah Tech University

Telos Academy
Lucy Magowan