Lucy Mertz
Tacoma
Summary
Personable and reliable worker with passion for delivering exceptional customer service and positive, upbeat attitude. Well-versed in coffee brewing techniques and customer satisfaction. Dedicated to creating welcoming atmosphere and ensuring memorable experience for every guest. Eager learner and enthusiastic team player, with strong work ethic.
Overview
4
4
years of professional experience
Work History
Instructor
Tutu School Tacoma
Tacoma, WA
10.2025 - Current
- Designed and implemented engaging ballet curriculums for diverse age groups.
- Developed performance opportunities, fostering confidence and stage presence in students.
- Interacted with parents to discuss student development and address concerns effectively.
- Collaborated with fellow instructors to develop and improve ballet curriculum, fostering a higher quality of education.
- Promoted a positive learning environment by encouraging open communication between students and instructors.
Resource Management Services Assistant
Collins Memorial Library
Tacoma, WA
04.2025 - Current
- Enhanced cataloguing procedures.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Worked closely with management to provide effective assistance for specific aspects of library operations.
- Streamlined entry and removal processes for incoming and outgoing physical media.
- Updated virtual data on stock, both digital and physical.
Barista
Jewel Box Cafe
Tacoma, WA
09.2024 - 09.2025
- Operated espresso machines, ensuring quality and consistency in beverage preparation.
- Provided exceptional customer service, enhancing customer satisfaction and fostering loyalty.
- Managed inventory levels, maintaining stock of coffee beans and supplies for efficient operations.
- Trained new baristas on equipment use and beverage preparation techniques to ensure service standards.
- Streamlined workflow processes during peak hours, improving overall efficiency in service delivery.
Server
The Buffalo House
Duluth, MN
04.2024 - 07.2024
- Took orders from customers accurately and in a timely manner.
- Maintained records of transactions made during shift as required by law or company policy.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Provided excellent customer service to ensure satisfaction.
- Prepared drinks according to standard recipes.
Server
Trapper Pete's Steakhouse & Saloon
Scanlon, MN
06.2023 - 02.2024
- Prepared food items, such as salads and desserts.
- Communicated with guests to create their ideal dining experience by recommending items.
- Delivered food from the kitchen to the table, ensuring that proper garnishes and sides were added.
- Cleaned and restocked the salad cooler, server station, booths, and storage areas.
- Greeted guests and provided menus.
- Stayed informed about daily specials, new menu items, promotions.
- Operated POS terminals to input orders, split bills and calculate totals.
Instructor
Shooting Stars Dance
Cloquet, MN
09.2022 - 05.2024
- Mentored young dancers on proper technique in order to improve their skills.
- Built personal relationships with the dancers and facilitated their interactions
- Monitored progress during rehearsals by providing feedback on group and individual performances.
- Incorporated various props into the dances to enhance their overall impact.
- Prepared original choreography for varying group performances.
Summer Help
Magnolia Cafe & Bakery
Carlton, MN
06.2022 - 08.2024
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Created cute promotional displays for advertising special events or items at the cafe.
Education
Bachelor of Arts - Business Administration, English
University of Puget Sound
Tacoma, WA05.2028
Skills
- Customer Service
- Beverage Preparation
- Strong Communication Skills
- Collaborative Team Player
- Instructional Techniques
- Attention to Detail
- Time Management
- Point of Sale (POS) Systems
- Decision Making
Accomplishments
- 4 Year A Honor Roll Member
- Cloquet High School Valedictorian (class of 2024)
- PACC Team Leader in Lyrical Group Dance
- Twin Ports Walleye Association Scholarship Recipient
References
References available upon request.
Timeline
Instructor
Tutu School Tacoma
10.2025 - Current
Resource Management Services Assistant
Collins Memorial Library
04.2025 - Current
Barista
Jewel Box Cafe
09.2024 - 09.2025
Server
The Buffalo House
04.2024 - 07.2024
Server
Trapper Pete's Steakhouse & Saloon
06.2023 - 02.2024
Instructor
Shooting Stars Dance
09.2022 - 05.2024
Summer Help
Magnolia Cafe & Bakery
06.2022 - 08.2024
Bachelor of Arts - Business Administration, English
University of Puget Sound