Lucy Montalvo
Sebastian,TX
Summary
Dynamic and compassionate professional with a proven track record at Sunny Glen Children's Home, enhancing youth development and fostering positive relationships. Skilled in behavior management and excellent communication, I excel in creating supportive environments and implementing effective community service coordination. Achieved significant improvements in program participant self-sufficiency and academic support.
Overview
15
15
years of professional experience
Work History
Youth Care Worker
Sunny Glen Children's Home
05.2022 - Current
- Completed clear and concise documentation of youth behavior and actions.
- Assisted youth with obtaining resources such as food, clothing and shelter.
- Assisted with daily living skills training, supporting self-sufficiency among program participants.
- Improved communication skills among youths by encouraging group discussions and collaborative projects.
- Enhanced youth development by implementing structured activities and educational support.
- Provided academic support during homework hours helping students stay on track academically.
- Maintained accurate case records, ensuring compliance with organizational policies and state regulations.
- Provided a safe and nurturing environment for at-risk youth through consistent supervision and positive reinforcement.
Home Care Provider
Golden Palms
05.2015 - 06.2018
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Collaborated with interdisciplinary healthcare teams to develop comprehensive care plans tailored to individual patient needs.
- Provided mobility assistance such as walking and regular exercising.
- Monitored changes in clients' conditions to report concerns to supervisor.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Medical Clerk
Golden Palms
05.2013 - 07.2013
- Prepared patient charts, pre-admissions and consent forms as necessary.
- Gathered information from clients regarding associated medical providers.
- Increased accuracy in billing processes by diligently reviewing insurance information and verifying coverage details.
- Enhanced office efficiency by organizing and maintaining a systematic filing system for medical documents.
- Contributed to clinic''s positive reputation by consistently delivering exceptional customer service to patients during their visit.
- Streamlined appointment scheduling for optimal time management and increased daily patient flow.
- Collaborated with administrative team members to implement new policies or procedures that improved overall clinic efficiency.
- Maintained patient confidence by keeping patient records information confidential.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Developed and implemented new filing system for medical records to improve efficiency.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Parent Liaison
Senaida Garza
03.2010 - 05.2012
- Instructed parents in school processes, academic programs, and available resources.
- Facilitated positive and production communication between educators and families.
- Facilitated positive and proactive communication between families and educational staff.
- Assisted administration in identifying areas of improvement within the school through the analysis of parent feedback surveys.
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Coordinated parent education initiatives, including guest speakers and workshops, to provide families with valuable information on various topics related to child development and academic success.
- Partnered with local schools to facilitate communication between parents and educators regarding individual student needs.
- Implemented research-based interventions and strategies to support positive behavior and social-emotional development.
Education
Medical Coding - Medical
Texas State Technical College
Harlingen, Texas05-2013
Skills
- Youth supervision
- Multicultural sensitivity
- Self-care techniques
- Behavior management
- Positive reinforcement
- Records management
- Community resources
- Community services coordination
- Client documentation
- File management
- Family support
- Community referrals
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Excellent communication
- Team collaboration
Timeline
Youth Care Worker
Sunny Glen Children's Home
05.2022 - Current
Home Care Provider
Golden Palms
05.2015 - 06.2018
Medical Clerk
Golden Palms
05.2013 - 07.2013
Parent Liaison
Senaida Garza
03.2010 - 05.2012
Medical Coding - Medical
Texas State Technical College
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