Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
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Lucy Nersessian

San Mateo,CA

Summary

Dynamic Assistant Store Manager at Jarad’s with a proven track record of top sales performance and multiple CEO recognitions. Expert in inventory control and team training, fostering a collaborative environment. Known for exceptional customer service and problem-solving skills, driving over a million dollars in sales while maintaining a positive, adaptable approach.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Assistant Store Manager

Jarad’s
07.2013 - Current

.Top sales performance since 2013

.On Diamond Elite Club trip winner year after year

.Recognitions from the CEO of the company

.Over million dollar sales

.Opening and closing procedures

.Experience in inventory control

.Receiving merchandise and balancing counts

.Train team members in every aspect of job duties

Fine Jewelry Sales Associate

The Jewelry Exchange
01.2004 - 06.2013
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Upsold warranties and purchase add-ons to customers to drive sales revenues and achieve sales goals.
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Exceeded monthly sales goals consistently by employing effective upselling techniques and offering tailored solutions for clients'' needs.
  • Assisted with inventory management, maintaining accurate records of stock levels and ensuring proper display of merchandise.
  • Aided in loss prevention efforts by remaining vigilant during daily tasks, promptly reporting suspicious activity, and adhering to store security protocols.
  • Utilized bilingual skills to help other sales associates close sales with Language-speaking customers whenever needed.
  • Contributed to a positive work environment by fostering teamwork, open communication, and mutual respect among colleagues.

Assistant Store Manager

Derco Fine Jewelers
02.1999 - 01.2004


  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.

Education

B/A - International Relations

San Francisco State University
San Francisco, CA
05.2004

Skills

  • Problem-solving
  • Customer service
  • Customer experience
  • Customer service and engagement
  • Teamwork and collaboration
  • Friendly, positive attitude
  • Time management
  • Attention to detail
  • Flexible and adaptable
  • Dependable and responsible
  • Multitasking Abilities
  • Excellent communication
  • Critical thinking
  • Organizational skills
  • Computer skills
  • Calm under pressure
  • Active listening
  • Organization and time management
  • Decision-making
  • Verbal communication

Accomplishments

Mai

  • Achieved Result by completing Task with accuracy and efficiency.
  • Supervised team of Number staff members while maintaining top sales title throughout my career

Certification

. GIA Applied Jewelry Professional

. GIA Diamond Essentials

. GIA Pearls As One

. DCA Certified Diamontologist

. Certified to Present Lab-Created Diamonds

. GSI Diamond Essentials

Languages

English,
Full Professional
Armenian
Native or Bilingual
Arabic
Native or Bilingual
Turkish
Native or Bilingual

Timeline

Assistant Store Manager

Jarad’s
07.2013 - Current

Fine Jewelry Sales Associate

The Jewelry Exchange
01.2004 - 06.2013

Assistant Store Manager

Derco Fine Jewelers
02.1999 - 01.2004

B/A - International Relations

San Francisco State University
Lucy Nersessian