Lucy OLIBARRIA
Peoria,Arizona
Summary
Dedicated customer service advocate, successful in communicating with clients and providing top tier service.
Excellent time management and problem solving skills.
Overview
25
25
years of professional experience
Work History
FAMILY REFERRAL SPECIALIST
Peoria Unified School District
Peoria, AZ
12.2019 - 05.2020
- Scheduled appointments with specialists on behalf of clients.
- Linked families to relevant community support to meet non-medical needs.
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
- Partnered with other departments to provide top-notch service to clients.
- Followed up with clients and specialists to inquire about experience and collect reports.
- Entered [Type] data using [Software] to document referrals and results.
- Built professional relationships with service providers.
- Notified and reminded clients of appointments.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
CLERK/Customer Service Associate
United States Postal Service, USPS
Phoenix, AZ
05.1994 - 04.2018
- Developed and actualized customer service initiatives to decrease wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Offered basic technical support for clients on wide range of company products.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Boosted sales revenue by skillfully promoting diverse service options.
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
- Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
- Informed customers about special promotions and provided detailed information for various products.
- Resolved concerns with products or services to help with retention and drive sales.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
Medical Eligibility Interviewer
Maricopa County
Phoenix, AZ
10.2001 - 07.2002
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Educated patients on eligibility and affordability options by offering insightful information.
- Interviewed applicants and explained scope of different available benefits.
- Managed processing of financial assistance and food stamp benefits applications.
- Communicated with people from various cultures and backgrounds on application process.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Developed extensive fact-checking and research skills by continuously reviewing different programs and options.
- Assessed information gleaned from interviews, educational, and medical records, consultation with other professionals and diagnostic evaluations to identify clients' abilities, needs and eligibility for services.
- Used [Software] and [Software] to maintain over [Number] candidate files and file notes. Under huge time restraint, had to prove eligibility or ineligible within 48 hrs of hospital notification
Education
Liberal Arts And General Studies
Maricopa Community Colleges - Glendale Community College
Glendale, AZPsychology And Pre-Law
Arzona State University
Tempe, AZSkills
- Equipment Troubleshooting and Maintenance
- Technical Library Maintenance
- Taking Client Histories
- Critical Thinking
- Verbal and Written Communication
- Appointment Scheduling
- Organization and Time Management
- Customer Service
- Time Management
- Problem Solving
- Flexible Schedule
- Adaptable and Flexible
Spanish
Bilingual in Spanish, speaking, reading and writing.
Languages
Spanish
Native or Bilingual
Timeline
FAMILY REFERRAL SPECIALIST
Peoria Unified School District
12.2019 - 05.2020
Medical Eligibility Interviewer
Maricopa County
10.2001 - 07.2002
CLERK/Customer Service Associate
United States Postal Service, USPS
05.1994 - 04.2018
Liberal Arts And General Studies
Maricopa Community Colleges - Glendale Community College
Psychology And Pre-Law
Arzona State University