Patty McGhee
Lexington,MI
Summary
Dynamic and results-oriented Certified Community Health Worker with extensive experience at 211 Northeast Michigan. Skilled in insurance verification and relationship building, I excel in providing critical support and developing efficient healthcare solutions. Achieved certifications in key areas, demonstrating a commitment to excellence and a deep understanding of healthcare industry needs.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Information and Referral Specialist
211 Northeast Michigan
01.2018 - 06.2024
I answered calls for our agency providing local referrals and information to the individuals that were in need of assistance at that time. I assisted individuals that needed help in filing for Medicaid and made sure they had their application all set. I scheduled local tax appointments to individuals in certain counties served by our agency. I worked for the state of Michigan marketplace and helped individuals apply for their insurance plan. I was able to obtain certifications as a certified community health worker, certified information and referral specialist and others.
Database Associate
211 Northeast Michigan
01.2018 - 06.2024
Contacted agencies and built a rapport with them. Updated agency information into our database. Attended meetings as needed and attended local events around the 3 counties I worked in and made connections with individuals and agencies at each event.
Certified Peer Support Specialist
Community Mental Health of Saint Clair County
04.2015 - 07.2017
Contacted agencies and built a rapport with them. Updated agency information into our database. Attended meetings as needed and attended local events around the 3 counties I worked in and made connections with individuals and agencies at each event.
Education
Bachelor Of Science - Social Sciences
University of Phoenix
Tempe, AZAssociate Of Arts - Cognitive Psychology
University of Phoenix
Tempe, AZ06.2013
High School Diploma - General
Croswell Lexington Highschool
Croswell, MI06.2005
Skills
- Insurance Verification
- Data entry proficiency
- Pre-authorizations
- Medical terminology knowledge
- Patient confidentiality
- Physician Authorizations
- Healthcare industry understanding
- Appointment Scheduling
- Follow-up skills
- Multi-line telephone operation
- Multi-line phone proficiency
- Scheduling Software
- Medical Terminology
- Organizational abilities
- Notetaking and documentation
- HIPAA Regulations
- Patient Scheduling
- Accurate Documentation
- Outbound calls
- Medical scheduling
- Patient records oversight
- Electronic patient charts
- MS Office expertise
- Customer Service
- Organization and Time Management
- HIPAA Compliance
- Relationship Building
- Collaboration and Teamwork
- Appointment Setting
- Electronic Recordkeeping
- Adaptable and Flexible
- Data Entry
- Flexible Schedule
- Computer Proficiency
- Equipment Troubleshooting and Maintenance
- Heartsaver First Aid CPR AED
- Teamwork and Collaboration
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent Communication
- Critical Thinking
- Team Collaboration
- Active Listening
- Effective Communication
- Detail Oriented
- Decision-Making
- Patient Education
- Electronic Health Records
- Clinical Documentation
- Documentation and Recordkeeping
- Team building
- Filing systems
- Patient Care Coordination
- Self Motivation
- Interpersonal Skills
- Analytical Thinking
- CPR Certified
Certification
Certified Peer Support Specialist
Certified Information and Referral Specialist
Certified Community Health Worker
Timeline
Information and Referral Specialist
211 Northeast Michigan
01.2018 - 06.2024
Database Associate
211 Northeast Michigan
01.2018 - 06.2024
Certified Peer Support Specialist
Community Mental Health of Saint Clair County
04.2015 - 07.2017
Bachelor Of Science - Social Sciences
University of Phoenix
Associate Of Arts - Cognitive Psychology
University of Phoenix
High School Diploma - General
Croswell Lexington Highschool
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