Katura McIver
GT Independence
Detroit,Michigan
10
years of professional experience
Compassionate support professional skilled in addressing individual needs through attentive listening and emotional support. Committed team member with a focus on leadership and career growth. Customer service associate excelling in building relationships and exceeding expectations. Well-organized in managing communication and project coordination, effectively handling multiple priorities in fast-paced environments.
Work History
Information Referral Specialist
2 Years 5 Months- Answered incoming client calls through a virtual phone system and completed needs assessments using structured intake.
- Completed client eligibility screenings for agency programs such as housing assistance, utility relief, food access, and early childhood services.
- Provided accurate, timely referrals to Wayne Metro programs and external community resources.
- Sorted urgent client needs and follow-up tasks by reviewing voicemail, emails, and internal messages to prioritize timely responses.
- Documented client interactions, case notes, and referral outcomes in a case management database to ensure accurate record-keeping and facilitate service delivery.
- Researched and verified community-based services online and updated resource lists regularly.
- Followed up with clients to confirm connections to services and identify ongoing needs.
- Collaborated in virtual staff meetings to share project updates, best practices, and training insights, enhancing team knowledge of program changes.
Senior Caregiver
6 Years 10 Months- Provide compassionate, hands-on care to clients in a home setting, assisting with daily living activities such as bathing, dressing, and grooming
- Assisted with walking, transfers, and use of mobility aids to promote client independence and safety
- Administered medications and tracked dosages according to healthcare professionals' instructions
- Monitored and documented changes in physical and emotional conditions, promptly reporting concerns to ensure timely interventions
- Follow personalized care plans and maintain client privacy, dignity, and respect at all times
- Communicate effectively with family members, nurses, and other caregivers to coordinate care
- Respond calmly and quickly in emergency situations, following appropriate protocols
Food Service Assistant
2 Years- Assist in preparing and serving meals to patients, staff, and visitors while adhering to hospital dietary guidelines
- Delivered trays and assisted patients with meal setup, accommodating special dietary needs specified by healthcare providers to support individual health requirements
- Collaborated with dietary and nursing staff to ensure patient satisfaction and promptly address meal-related concerns, enhancing overall care experience
- Ensure proper portion control and presentation of food items according to nutritional standards
- Maintain cleanliness and sanitation of food service areas and equipment following health and safety regulations
- Follow infection control protocols and maintain compliance with hospital policies
- Restocked and replenished food and supplies in kitchen to maintain efficient operations. food and supplies to support efficient kitchen and dining operations
- Provided friendly and courteous customer service to enrich patient and visitor experience in food service interactions
Administrative Office Assistant
1 Year 6 Months- Answered phones, greeted visitors, and directed client inquiries to appropriate staff or departments to ensure effective communication and service
- Schedule candidate interviews and employer appointments using internal calendars and tracking systems
- Maintain organized filing systems for client records, resumes, and employment documentation to facilitate quick access and retrieval
- Assist with data entry, including updating job postings and candidate profiles in agency databases
- Prepare onboarding packets, forms, and correspondence for job seekers and employers
- Supported recruiters by gathering required documentation and verifying candidate information to streamline the recruitment process
- Monitor office supplies and coordinate reorders to maintain smooth daily operations
Education
High School Diploma
Skills
Record keeping
- Prioritize tasks and manage time to meet deadlines.
- Produce documents
reports
and correspondence using Microsoft Office.
- Evaluate situations critically to support effective decisions.
Relationship building
- Focus on goals and drive tasks through to completion.
Customer service delivery
- Adapt quickly to new processes
systems
and responsibilities.
- Assist with client care
- Provide reliable administrative support across daily operations.
- Provide immediate support
Team collaboration
File and task organization
- Resolve client concerns
Custom
An outgoing professional who possesses friendly and emotional support to individuals. who listens carefully to others and responds to needs. has dedication, and a positive attitude towards leadership to advance. Motivated and capable of achieving the goal for any work environment, Reliable Customer Service Associate. Highly skilled in interpersonal connections willing to go the extra mile to enhance the quality of life and exceed expectations. Of all aspects of customer care. Who's well organized and enthusiastic, and has the experience and knowledge and skills in
Timeline
Information Referral Specialist
Wayne Metro Community Action Agency
04.2024 - 09.2026Read More
Senior Caregiver
GT Independence
12.2019 - CurrentRead More
Food Service Assistant
Houston Methodist
11.2017 - 11.2019Read More
Administrative Office Assistant
Gateway Placement Services
02.2017 - 08.2018Read More
MacKenzie High School
High School Diploma
Read More