Patrice Bryant
Detroit,MI
Summary
Resourceful Information Referral Specialist recognized for high productivity and efficiency in task completion. Possess specialized skills in information management, customer service. Excel in communication, problem-solving, and adaptability, ensuring successful navigation through complex information systems.Effective communicator with a mindset, ready to bring fresh perspectives
Overview
8
8
years of professional experience
Work History
Information Referral Specialist
Wayne Metropolitan Community Action Agency
Detroit, Michigan
03.2022 - Current
- Provided accurate information on available programs and eligibility requirements.
- Assessed client needs through active listening to provide tailored support and resources.
- Assisted clients in navigating services between customers and other departments.
- Clarified policies, procedures, and services for clients to ensure understanding and proper access.
- Supported clients through application processes for various assistance programs.
- Scheduled appointments for clients seeking additional assistance.
- Identified service improvement opportunities based on client needs to enhance client satisfaction.
Direct Care Worker/Supervisor
Birchwood Assisted Living
Novi, USA
08.2018 - 02.2022
- Provided social support by transporting individuals to events, medical appointments, and shopping trips, enhancing their community engagement
- Maintained clean and well-stocked household areas, managed errands, laundry, and grocery shopping to ensure comfort and well-being of clients
- Engaged patients through entertainment, conversation, and reading aloud, promoting mental alertness while supervising resident behavior
- Supported clients in performing essential daily living tasks
- Reading clients physician chart and administering medications accordingly
- Reporting the daily activities to the case worker
- Reading clients' physician chart and administering medications accordingly
- Prepared payroll, and schedules
Education
High School Diploma -
Henry Ford High
Detroit, MISome College - Healthcare
Oakland Community College
Southfield, MISkills
- Client Advocacy
- Crisis Intervention
- Crisis Management
- Client Assessment
- Resource Navigation
- Medicaid hearings
- Documentation Basics
- Quality program protocols
- Nutrition and Food Safety
- Working With People
- Behavior redirection
- Cultural awareness
- Community activities
- Compassionate client care
- Customer service
- Active listening
- Conflict resolution
- Problem solving
- Team collaboration
- Confidentiality
- Teamwork
- Organized and detail oriented
- Heartsaver first aid
- Explaining policy and procedures
- Problem-solving abilities
- Critical thinking
- Stress management
- Resolving problems
- Program eligibility
Timeline
Information Referral Specialist
Wayne Metropolitan Community Action Agency
03.2022 - Current
Direct Care Worker/Supervisor
Birchwood Assisted Living
08.2018 - 02.2022
High School Diploma -
Henry Ford High
Some College - Healthcare
Oakland Community College