Lucy Spencer
Old Fort
Summary
Dynamic leader with a proven track record at Flatrock Care Center, enhancing team productivity and customer satisfaction through effective staff management and problem-solving. Skilled in training and mentoring, I excel in creating efficient workflows and fostering employee motivation. Achieved significant improvements in service coordination and client outcomes, demonstrating both hard and soft skills.
Overview
27
27
years of professional experience
Work History
Administrator of Community Services
Flat Rock Homes
07.2025 - Current
- Managed scheduling and coordination of administrative tasks to enhance operational efficiency.
- Supported the development and implementation of office policies and procedures for improved workflow.
- Assisted in record-keeping and documentation management, ensuring accuracy and compliance.
- Conducted research to support administrative projects, facilitating informed decision-making processes.
Director of Community Programs
Flat Rock Homes
01.2025 - 07.2025
- Developed and implemented community outreach programs to enhance local engagement.
- Coordinated volunteer recruitment efforts, fostering strong relationships with community partners.
- Managed program budgets, ensuring effective allocation of resources across initiatives.
- Led workshops and training sessions to empower community members and staff alike.
Supervisor
Flatrock Care Center
05.2024 - 01.2025
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Habilitation Specialist
Seneca County Board of Developmental Disabilities
08.2021 - 05.2024
- Served as an effective liaison between clients, families, healthcare providers, educators, employers to ensure coordinated services were provided consistently across all domains of life.
- Wrote case notes and documented incidents involving clients.
- Delivered physical and programmatic aid to clients.
- Maintained detailed records of client interactions, assessments, and treatment outcomes for accurate reporting.
Therapeutic Program Worker
Tiffin Developmental Center
01.1999 - 08.2021
- Collaborated with interdisciplinary team members to create comprehensive care plans, ensuring effective communication and coordination of services.
- Supported patients in achieving personal milestones by providing ongoing encouragement, guidance, and reinforcement throughout their therapeutic journey.
- Facilitated group therapy sessions focused on skill-building, problem-solving, and emotional regulation techniques for diverse clientele.
- Participated in regular staff meetings discussing client progress updates adapting care plans accordingly.
Education
Old Fort High School
Old Fort, OH1997
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
Timeline
Administrator of Community Services
Flat Rock Homes
07.2025 - Current
Director of Community Programs
Flat Rock Homes
01.2025 - 07.2025
Supervisor
Flatrock Care Center
05.2024 - 01.2025
Habilitation Specialist
Seneca County Board of Developmental Disabilities
08.2021 - 05.2024
Therapeutic Program Worker
Tiffin Developmental Center
01.1999 - 08.2021
Old Fort High School