Lucy Walker
Morgan Auto Group
SARASOTA,FL
1
Certification
7
years of professional experience
Experienced in guest relations and departmental support with strong communication and problem-solving skills. Skilled in managing multi-line telephone systems and directing customer interactions with professionalism. Ready to contribute as a Lead Front Desk Receptionist by enhancing team efficiency and delivering exceptional customer service.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Work History
Front Desk Receptionist
2 Years 4 Months- Front Desk Receptionist role in the Sales Showroom.
- I greet all visitors in a cordial and professional manner.
- I have strong communication skills.
- I direct incoming Customer calls to appropriate individuals.
- Notate telephone and in-person messages to all Departments.
- Re-organized filing access system for 2nd key access and vehicle plates for test drives.
- Monitor AI call history for errors and missed calls.
- Use of public address system when communicating with other employees.
- I have effective problem handling skills escalating complaints as 1st point of contact.
BDC Call Center Representative
1 Year 8 Months- Managed multi-line phone systems to handle incoming service and repair inquiries for Jaguar, Land Rover, Lexus, and Honda dealerships. Efficiently scheduled appointments, managed follow-up calls for inquiries, and addressed customer needs via voicemail and online channels. Utilized CDK Global and Reynolds & Reynolds software to document interactions, track service requests, and maintain accurate records in Outlook. Leveraged strong knowledge of automotive service department operations to resolve service emergencies, handle customer complaints, and conduct CSI follow-up calls to ensure high levels of client satisfaction and operational excellence.
Cashier, Food Service
2 Years 5 Months- Contact David Byrne, Director Of Dining Services, Chartwells. (941) 355 8064.
- Full-time road closing shift lead at a College Café at The Ringling College of Art. I supervised 3 employees during lunch and dinner times. Cash/credit handling and customer service skills.
- Relocated to Sarasota, FL from CA in May 2019.
Education
Associate of Arts - Liberal Arts And Sciences
Skills
Customer Service with excellent communication
Customer assistance and interaction
Computer proficiency & Data entry
Verbal and written communication
Listening skills
Attention to detail
Time management
Phone etiquette
Scheduling appointments
Multi-line telephone systems
Call answering and routing
Hospitality service
Cash handling & Mail handling
Visitor registration
Problem-solving skills
Punctual and reliable
Certification
California Accident & Health, Life Agent
California Department of Insurance
Issued Apr 2014 · Expires Apr 2016
Credential ID # OI82892
Languages
English
Timeline
Front Desk Receptionist
Morgan Auto Group
01.2024 - 05.2026Read More
BDC Call Center Representative
Morgan Auto Group
04.2022 - 12.2023Read More
Cashier, Food Service
Chartwells/Compass Group
08.2019 - 01.2022Read More
Gavilan Community College
Associate of Arts from Liberal Arts And Sciences
Read More