TISHA HARDY
Dixie,GA
Summary
Veteran-focused Human Services professional with 11+ years of experience supporting individuals, families, and military personnel through administrative, outreach, and case-support roles. Results-driven professional with expertise in veterans' benefits, human resource management, office administration, and customer service. Recognized for exceptional organizational skills, strategic problem-solving, and strong interpersonal communication. Adept at managing multiple priorities in fast-paced environments while delivering high-quality service and operational efficiency. Committed to excellence, integrity, and fostering positive client and team relationships.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Veterans Service Officer
Georgia Department of Veteran Services
11.2022 - Current
- Conducted comprehensive interviews with veterans and their families to assess eligibility and determine benefit needs
- Prepared and submitted claims with compelling supporting evidence to facilitate successful adjudication
- Provided expert guidance on veterans' benefits, rights, and entitlements, ensuring access to essential services
- Collaborated with medical professionals to obtain critical documentation supporting claims
- Maintained accurate, compliant electronic case files while adhering to all regulatory requirements
- Led 4 outreach initiatives to identify and assist underserved veterans in accessing available resources
- Represented the agency at public events, delivering informative presentations on veterans' benefits and services
- Guided clients through complex benefits application processes, offering clear and effective assistance
- Advocated for veterans by ensuring timely, accurate ● claims processing and resolution
- Cultivated and strengthened partnerships with community organizations to expand support services
Warehouse Associate
Home Depot
02.2019 - 06.2020
- Processed incoming inventory, verifying documentation accuracy to ensure proper stock levels.
- Maintained records and entered order data into company systems for streamlined order fulfillment.
- Ensured compliance with operational procedures and inventory controls.
- Sorted and labeled merchandise, enhancing accuracy in stock management.
- Collaborated with management on process improvements for efficiency.
- Communicated effectively with team members on matters related to work assignments.
Correctional Officer
Georgia Department of Corrections
01.2013 - 05.2018
- Supervised inmates in Level 5 facility, ensuring safety and security for individuals with mental health needs.
- Ensured safety and accountability by enforcing established procedures and protocols.
- Utilized strong communication and conflict resolution skills to effectively manage crises and maintain order.
- CPR and First Aid certified; mental health trained.
Child & Youth Program Assistant
Fort Hood Child Development Center
06.2006 - 03.2008
- Enhanced early childhood development programs by creating a structured, safe environment for optimal learning.
- Communicated professionally with parents and staff to resolve concerns.
- Maintained documentation and followed regulatory childcare procedures.
- Contributed to planning and implementing engaging activities that fostered development and positive interactions among children and youth.
- Maintained a safe and clean environment for children during activities and playtime.
- Supported daily operations of educational programs at the Child Development Center.
- Partnered with staff to develop and optimize age-appropriate learning materials and resources, enhancing educational experiences.
Human Resources Assistant / CYS Liaison
417th BSB CPAC
05.2004 - 12.2004
- Processed personnel actions and maintained official employee records.
- Assisted applicants and staff with administrative requirements and onboarding steps.
- Implemented improved tracking systems to reduce background check backlogs.
- Ensured compliance with SOPs and Office of Personnel Management guidelines.
Human Resources Specialist / Communications Operator
U.S. Army
04.1995 - 12.2002
- Managed personnel files, promotion packets, evaluations, and administrative reports.
- Interviewed soldiers and provided guidance on personnel matters and processes.
- Prepared official correspondence and maintained regulatory documentation.
- Supervised teams and trained incoming personnel on systems and procedures.
- Supported operations during deployments and overseas missions.
- Facilitated conflict resolution between employees and management effectively.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
Associate of Arts - General Studies
Central Texas College
Killeen, TexasSome College (No Degree) - Signal/Telecommunications Training
U.S. Army Signal/Cyber Center of Excellence
Fort Gordon, GACertificate - Personnel Services
Army Adjutant General School
Skills
- Veterans benefits counseling & advocacy
- Strong interpersonal & communication skills
- Claims preparation & adjudication
- Case management & client services
- Medical & legal evidence review
- Public outreach & community engagement
- Report writing & documentation
- Human Resources Background
- Records Management & Data Entry
- Regulatory Compliance
- Great Communication skills
- Mental Health Awareness Training
- Organizational & Leadership Skills
- Microsoft Office & Computer Systems
- Advocacy for veterans
- Written and verbal communication
- Claims processing
References
Available upon request
Certification
- CPR & First Aid
- Mental Health Training
Additional Qualifications
- Strong background supporting military personnel and veterans
- Extensive administrative and documentation experience
- Skilled in interviewing, client assistance, and confidential records handling
- Proven leadership, integrity, and teamwork
Timeline
Veterans Service Officer
Georgia Department of Veteran Services
11.2022 - Current
Warehouse Associate
Home Depot
02.2019 - 06.2020
Correctional Officer
Georgia Department of Corrections
01.2013 - 05.2018
Child & Youth Program Assistant
Fort Hood Child Development Center
06.2006 - 03.2008
Human Resources Assistant / CYS Liaison
417th BSB CPAC
05.2004 - 12.2004
Human Resources Specialist / Communications Operator
U.S. Army
04.1995 - 12.2002
Associate of Arts - General Studies
Central Texas College
Some College (No Degree) - Signal/Telecommunications Training
U.S. Army Signal/Cyber Center of Excellence
Certificate - Personnel Services
Army Adjutant General School