Lucy Watson
Demorest,GA
Summary
A leader with a track record of enhancing team performance and customer satisfaction at Burger King through employee training and customer service. Through cash handling and safe food handling, I significantly improved service efficiency and workplace safety. Demonstrates a commitment to quality and team leadership, fostering a collaborative and results-driven work environment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Crew Trainer
Burger King
Cornelia, GA
06.2023 - 05.2024
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Maintained current knowledge of all team position requirements.
- Conducted hands-on demonstrations and practical exercises to reinforce learning concepts.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Facilitated open communication between crew members, promoting teamwork and collaboration.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
Line Cook
Outback Steakhouse
Dalton, GA
06.2022 - 08.2022
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Plated and presented all dishes to match established restaurant standards.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Checked food temperature regularly to verify proper cooking and safety.
Creeler
Mohawk
Dalton, GA
05.2021 - 08.2021
- Improved production efficiency by consistently maintaining appropriate thread tension and yarn supply to the knitting machine.
- Reduced downtime by quickly identifying and resolving creel-related issues during operation.
- Ensured high-quality output by carefully monitoring yarn for defects and replacing damaged materials as needed.
- Increased overall productivity with thorough preventive maintenance of creeling equipment and machinery.
- Maintained a clean and organized work area, prioritizing safety and minimizing potential hazards.
- Maximized machine performance, regularly monitoring creel status and making necessary adjustments as required.
- Exceeded quality standards, thoroughly inspecting yarns before loading onto the machine to prevent defects from entering the production process.
Education
High School Diploma -
Woods Mill Academy
Gaineville, GA05.2016
Skills
- Customer Service
- Employee Training
- Cash Handling
- Team Leadership
- Safe Food Handling
- Workplace Safety
- Food Safety
- Cleaning and sanitation
Timeline
Crew Trainer
Burger King
06.2023 - 05.2024
Line Cook
Outback Steakhouse
06.2022 - 08.2022
Creeler
Mohawk
05.2021 - 08.2021
High School Diploma -
Woods Mill Academy