Lucy Youngblood
Ballwin,Missouri
Summary
Detail-oriented Head Cashier with expertise in cash handling, POS operation, and inventory management. Proven track record in training teams and enhancing customer satisfaction through effective problem-solving.
Overview
12
12
years of professional experience
Work History
Head Cashier
Ricks Ace Hardware
Ellisville, MO
05.2014 - Current
- Supervised daily cash operations and managed cash register team efficiency.
- Handled customer transactions accurately using POS systems and payment methods.
- Processed returns, exchanges, and refunds per company policy, ensuring high customer satisfaction.
- Trained new cashiers on customer service standards and register procedures to enhance team readiness.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Performed opening and closing duties such as counting money, balancing tills, and reconciling discrepancies.
- Assisted customers at checkout by providing excellent customer service and resolving any issues that arose.
- Assisted customers with their purchases by guiding them through the checkout process. and signed customers up for rewards program.
- Provided guidance on difficult transactions or inquiries from customers regarding products or services offered in the store.
- Monitored inventory levels at the checkout area for efficient restocking.
- Helped customers find specific products, answered questions, and offered product advice.
- Assisted other departments by providing additional support during busy periods.
- Provided feedback to management on cashier performance, highlighting training needs to improve service quality.
Education
High School Diploma -
Marquette Highschool
Chesterfield, MO05-2017
Skills
- POS system operation
- Cash handling
- Transaction processing
- Refund compliance
- Inventory management
- Retail management
- Team leadership
- Customer relationship management
- Online order picking
- Store procedures
- Problem solving
Timeline
Head Cashier
Ricks Ace Hardware
05.2014 - Current
High School Diploma -
Marquette Highschool