Lucy N. Vides Alarcon
Las Vegas,NV
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
3
3
years of professional experience
2023
2023
years of post-secondary education
Work History
Teller
Wells Fargo
Las Vegas, NV
02.2024 - Current
- Managed cash drawer, ensuring accuracy during daily reconciliations.
- Collaborated with team members to maintain a welcoming branch environment.
- Handled customer complaints with professionalism and empathy, ensuring satisfaction.
- Maintained compliance with banking regulations and internal policies consistently.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Balanced cash drawers on a daily basis.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Answered customer inquiries regarding bank products and services.
- Maintained confidentiality of all customer records and information according to company policies.
- Built and maintained client relationships through quality, personalized interactions.
- Verified customers' identification to ensure compliance with laws and regulations.
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
- Identified fraudulent activity or suspicious behavior immediately reported it to management.
Customer Service Representative
Ria Financial Services
Las Vegas
10.2022 - 01.2024
- Assisted customers with product inquiries and service requests.
- Handled customer complaints and resolved issues promptly.
- Processed transactions efficiently through point-of-sale systems.
- Answered customer inquiries and provided accurate information regarding products and services.
Education
Las Vegas High School
Las Vegas, NVSkills
- Cash management
- Transaction processing
- Banking regulations
- Fraud detection
- Client engagement
- Communication skills
- Customer relationship building
- Spanish speaking
- Computer skills: Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Google Workspace (Docs, Sheets, Slides, Gmail)
Languages
Spanish
Native/ Bilingual
Timeline
Teller
Wells Fargo
02.2024 - Current
Customer Service Representative
Ria Financial Services
10.2022 - 01.2024
Las Vegas High School