Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Lucy Sage Brown

Santa Ana,CA

Summary

Empathetic Peer Specialist known for high productivity and efficient task completion. Possess specialized skills in crisis intervention, mental health support, and group facilitation. Excel in active listening, compassion, and communication, ensuring effective peer support and advocacy in challenging environments.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Peer Specialist

APAIT - SSG
Garden Grove, CA
03.2023 - Current
  • Provided individualized support to individuals with mental illness, including crisis intervention and de-escalation techniques.
  • Facilitated group discussions regarding recovery topics such as relapse prevention, self-esteem, coping skills, and symptom management.
  • Conducted outreach activities to connect with potential clients in the local area.
  • Established trusting relationships with clients through active listening and empathetic responses.

Team Lead

Nordstrom Rack
Orange, California
08.2021 - 03.2023
  • Developed strategies to increase team productivity and improve customer service levels.
  • Trained new staff in relevant processes and procedures.
  • Ensured compliance with company policies and procedures throughout the team.

Claim Representative

Iqor
Plano, TX
11.2019 - 08.2021
  • Resolved customer inquiries regarding claim status, payments, and denials in a timely manner.
  • Adhered to departmental service levels by responding promptly to customer inquiries and requests for assistance.
  • Provided quality customer service to assigned, insured and claimants throughout claims process to deliver timely service to customers.

Administrative Assistant

Financial Gravity
Allen, TX
03.2017 - 11.2019
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.

Education

High School Diploma -

Plano East Sr High School
Plano, TX
06-2012

Skills

  • Mental health awareness
  • Substance Abuse Knowledge
  • Recovery planning
  • Boundary Setting
  • Resource Navigation
  • Social Media Engagement

Certification

  • HIV/STI Testing Counselor

Accomplishments

  • Quarter 1 Team Player

Timeline

Peer Specialist

APAIT - SSG
03.2023 - Current

Team Lead

Nordstrom Rack
08.2021 - 03.2023

Claim Representative

Iqor
11.2019 - 08.2021

Administrative Assistant

Financial Gravity
03.2017 - 11.2019

High School Diploma -

Plano East Sr High School

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Lucy Sage Brown