Luddavan Gordillo
Riverside,CA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Nordstrom Rack
Riverside, CA
06.2022 - 10.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Cultivated customer loyalty, promoted repeat business and improved sales.
Medical Assistant
Medix Staffing
Chicago, IL
09.2021 - 03.2022
- Screen employees for Covid-19
- Scan employees for Covid-19 compliance
- Monitor employees for symptoms and answer and questions and concerns.
- Report to supervisor for any non-compliance
Medical Assistant
Rhino Medical
Arlington, TX
03.2021 - 05.2021
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms and allergies.
- Collected and documented patient medical information such as blood pressure and weight.
- Input patients demographics in CAvax portal
- Observe patients for any symptoms of an allergic reaction.
Medical Assistant
IN House Physicians
Naperville, IL
01.2020 - 02.2020
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms and allergies.
- Input Patients data in EMR system.
- Swab mid-nasal and nasopharyngeal.
- Send result to management.
Education
No Degree - Medical Assisting
03.1991
High School Diploma -
06.1988
Skills
- Customer Relations
- Staff Training
- Microsoft PowerPoint
- Fleet Dispatching
- Stocking and Replenishing
- Microsoft Word
- Customer Service
- Medical Terminology Knowledge
- Call Center Operations
- Refund Processing
- Documentation
Timeline
Customer Service Representative - Nordstrom Rack
06.2022 - 10.2022
Medical Assistant - Medix Staffing
09.2021 - 03.2022
Medical Assistant - Rhino Medical
03.2021 - 05.2021
Medical Assistant - IN House Physicians
01.2020 - 02.2020
Concord Career - No Degree, Medical Assisting
Lynwood High School - High School Diploma,