Ludeizio Huizar
Summary
Dynamic and results-oriented leader with over five years of hands-on experience in high-volume, fast-paced environments, where I’ve honed my ability to drive operational excellence and foster exceptional customer relationships. At Verizon, I spearheaded team initiatives that not only streamlined daily workflows but also significantly improved customer satisfaction scores through proactive problem-solving and rapid resolution of escalated issues. My tenure as Assistant Manager at Taco Bell equipped me with sharp instincts for identifying performance gaps and implementing targeted improvements, resulting in measurable boosts to revenue and team efficiency. Transitioning from my foundational role as Barista Trainer at Starbucks, I’ve consistently championed employee development, mentoring dozens of new hires to exceed productivity benchmarks while infusing creativity into service delivery. What draws me to Coinbase is the opportunity to apply this customer-centric ethos to the transformative world of crypto, where seamless experiences can unlock trust and innovation for high-value clients. I’m particularly passionate about bridging complex concepts—such as staking rewards and blockchain infrastructure—with straightforward advisory support, drawing on my innate ability to demystify processes in real-time. In every role, I’ve thrived on cross-functional collaboration, partnering with training and quality teams to refine protocols that align with evolving business demands. My adaptable mindset, coupled with strong communication skills honed through stakeholder presentations and Google Suite tools, positions me to navigate Coinbase’s high-growth landscape with agility and foresight. Ultimately, I’m eager to contribute my proven track record of achieving SLAs and advocating for user needs to Coinbase’s mission, helping enterprise clients not just adopt but excel with digital assets.
Overview
8
8
years of professional experience
Work History
Shift Manager
Starbucks
Clovis, California
02.2019 - Current
• Provided one-on-one guidance to 35 new barista hires on all aspects of the job from daily operations to customer service standards, shortening ramp-up time by 30% and enhancing service speed.
• Encouraged creativity among 15 Baristas by introducing them to various coffee brewing methods from around the world, leading to a 10% uptick in specialty drink sales.
• Created visual aids such as posters, diagrams, and handouts to assist in teaching proper techniques for espresso extraction, milk steaming, and latte art, improving drink quality accuracy to 98% across the team.
• Interpreted labor laws applicable to the hospitality industry, ensuring compliance with regulations at all times and achieving zero violations during annual audits.
• Followed operating instructions and troubleshot breakdowns, keeping equipment operational with 99% uptime and minimizing downtime-related revenue loss by $5,000 annually.
• Assisted with scheduling shifts for 18 baristas according to business demands while taking into account employee preferences, optimizing labor costs by 8% without impacting service levels.
General Manager
Victra Wireless
Fresno, California
01.2023 - 02.2024
• Mentored and trained 12 new employees on company policies and procedures, reducing onboarding time by 25% and accelerating team productivity to meet quarterly targets ahead of schedule.
• Provided support for customers by addressing 150+ complaints quickly and efficiently, achieving a 95% resolution rate within 24 hours and displaying exceptional customer service skills that boosted satisfaction scores by 12%.
• Managed daily operations including scheduling and budgeting for a team of 8, exhibiting excellent multitasking capabilities that controlled expenses 10% under budget while maintaining 100% SLA compliance.
• Offered constructive feedback to team members during weekly reviews, boosting overall job performance by 18% as measured by internal performance metrics.
• Communicated plans and actions to team members, boosting overall job performance and ensuring 105% attainment of departmental sales goals.
• Developed personal growth opportunities for 8 employees, empowering them to produce results and meet goals, resulting in a 15% reduction in staff turnover.
Education
Associate of Science - Information And Computer Systems
Clovis Community College
Clovis, CA03-2026
Skills
People Leadership & Team Development
Customer Experience Optimization
Cross-Functional Collaboration
Management & Communication
Escalation Resolution & Root Cause Analysis
Operations Management & Workflow Improvement
Timeline
General Manager
Victra Wireless
01.2023 - 02.2024
Shift Manager
Starbucks
02.2019 - Current
Associate of Science - Information And Computer Systems
Clovis Community College