Ludia Peter
Austin,TX
Summary
Dedicated Customer Service Representative backed with more than 10 years+ experience in customer relations. Motivated to maintain customer satisfaction and to contribute to the success of the organization. Proven ability to establish rapport with clients and exceed targets on the production floor
Overview
11
11
years of professional experience
Work History
Team Leader, Sales Operations
TTEC
Austin, TX
08.2022 - Current
- Implemented strategies to increase efficiency within the team.
- Monitored staff performance and provided feedback on areas of improvement.
Commercial Department Supervisor
Tod-Faneuil
Austin, TX
06.2020 - 07.2022
- Developed and implemented departmental policies and procedures.
- Ensured compliance with all safety regulations across the department.
Call Center Representative
Conduent Services
Austin, TX
03.2017 - 06.2020
- Developed effective working relationships with team members across multiple departments.
- Attended regular training sessions on updates and changes within the industry or organization.
Property Manager
Capstone Real Estate Services
Austin, TX
04.2013 - 07.2017
- Evaluated current staff members' performance levels in order to determine training needs or staffing changes if required.
- Processed evictions when necessary in accordance with state laws and procedures.
- Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
Education
Business Management -
University of Texas At Austin
Austin, TX05-2010
High School Diploma -
Bowie High School
Austin, TX05-2006
Skills
- Team motivation
- Staff Development
- Sales Strategy Implementation
- Sales Training
Timeline
Team Leader, Sales Operations
TTEC
08.2022 - Current
Commercial Department Supervisor
Tod-Faneuil
06.2020 - 07.2022
Call Center Representative
Conduent Services
03.2017 - 06.2020
Property Manager
Capstone Real Estate Services
04.2013 - 07.2017
Business Management -
University of Texas At Austin
High School Diploma -
Bowie High School
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