Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ludivina Mcintyre

Lilburn,GA

Summary

Experienced professional with 20+ years in customer service and regulatory compliance, transitioning to medical billing and coding. Proficient in ICD-10, CPT, HCPCS, EHR systems (AdvanceMD), and insurance portals (Availity). Skilled in data entry, Microsoft Office, and tools like Zendesk. Strong track record of process improvement and accuracy. Recognized for problem-solving, communication, and results-driven mindset. Ready to utilize compliance and service excellence background to support healthcare operations and improve financial documentation accuracy.

Overview

16
16
years of professional experience

Work History

Ecommerce Business Owner

The Curious Green Elephant
01.2020 - Current
  • Curate, photograph, and list vintage items on eBay, Etsy, Mercari, Depop, District, and Facebook Marketplace.
  • Research market trends, price competitively, and optimize listings with SEO-friendly titles and descriptions.
  • Handle customer service, negotiations, order processing, shipping, and packaging.
  • Manage retail booths at two Georgia antique stores, including inventory rotation, display design, and vendor relations.
  • Track sales, maintain records, and source inventory from estate sales, auctions, and thrift stores.

Medical Billing and Insurance Specialist Extern

Atl Pain Institute
04.2025 - 06.2025
  • Oversaw medical billing operations, including authorizations, claims, verifications, and denials management.
  • Handled patient billing support, account reconciliation, and invoicing.
  • Managed medical records requests and performed administrative tasks.
  • Coordinated with legal teams to track and secure injury-related payments.

Platinum Customer Care Professional

American Express
10.2022 - 03.2024
  • Handled high call volumes with active listening and prompt support.
  • Resolved technical and service issues, improving satisfaction and retention.
  • Used data-driven solutions to boost first-contact resolution.
  • Collaborated with teams on complex inquiries for smooth service.
  • Documented transactions accurately and ensured compliance.
  • Prepared clear, effective multi-channel communication.

M2M Escalation/Mediation Customer Support

eBay
02.2022 - 03.2022
  • Mediated complex buyer-seller disputes on returns, item issues, and feedback.
  • Reviewed transactions and communications to ensure fair outcomes.
  • De-escalated conflicts and guided users through resolutions.
  • Enforced eBay policies while delivering strong customer service.
  • Met goals for resolution time, quality, and satisfaction.

Buy/Sell Customer Support

eBay
09.2021 - 03.2022
  • Supported buyers and sellers with transactions, returns, payments, and account issues.
  • Resolved shipping, item, and refund concerns while ensuring policy compliance.
  • Provided assistance with listings, purchases, and post-sale issues via chat, email, and phone.
  • Educated users on eBay tools and best practices.
  • Maintained high standards in accuracy, response time, and customer satisfaction.

Customer Solutions Officer

Citi
09.2009 - 04.2018
  • Served as main contact for clients and internal teams, resolving service, billing, and fraud issues.
  • Handled inquiries, ensured compliance, and maintained accurate reporting.
  • Analyzed client needs, suggested improvements, and prepared reports.
  • Managed risk and escalated control issues per Citi policy.

Education

No Degree - Diploma in Medical Billing And Coding

Lilburn, GA
07.2025

Skills

    Customer Service; Problem-Solving and Phone Etiquette
    Medical Billing and Coding
    Availity; Cohere and Carelon
    ICD-10-CM; CPT and HCPCS
    EHR systems (eg, Practice Fusion, AdvanceMD)
    Checking eligibility through insurance providers (Cigna, UHC, UMR, Optum)
    Account Management (within healthcare and banking context)
    Banking; Anti-money Laundering and Regulatory Compliance

Languages

English (Proficient), Tagalog (Native)

Timeline

Medical Billing and Insurance Specialist Extern

Atl Pain Institute
04.2025 - 06.2025

Platinum Customer Care Professional

American Express
10.2022 - 03.2024

M2M Escalation/Mediation Customer Support

eBay
02.2022 - 03.2022

Buy/Sell Customer Support

eBay
09.2021 - 03.2022

Ecommerce Business Owner

The Curious Green Elephant
01.2020 - Current

Customer Solutions Officer

Citi
09.2009 - 04.2018

No Degree - Diploma in Medical Billing And Coding

Similar Profiles

CREATE PROFILE