Ludween Eugene
Lake Worth,FL
Summary
Goal-driven healthcare administration professional with expertise in recruiting, training, and managing employees to deliver exceptional healthcare services. Highly organized and hardworking with a proven track record in planning and program management. Seeking a position with a professional healthcare company that shares a commitment to providing the highest quality healthcare to the community we serve.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Patient Access Supervisor
Capitalhealth Trauma Center
12.2021 - Current
- Review KPI's and daily metrics
- Oversee the daily operational activities of all Patient Access staff and monitor the workflow and daily adjustments using productivity and performance measures.
- Ensuring all employees education are up to date.
- Payroll processing
- Trained and mentored new employees in registration department, answered questions and provided insight on patient services.
Patient Access Supervisor
St Francis Medical Center
03.2001 - 12.2021
- Oversee the daily operational activities of all Patient Access staff and monitored the workflow and daily adjustments using productivity and performance measures
- Facilitated revenue cycle functions and staff involved in patient access, up-front cash collections, office management, and account resolution activities
- Input performance evaluation and corrective actions and assist with orientation and development of new employees
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
Patient Access Representative
Capital Health Regional Trauma Center
01.2001 - 03.2012
- Capture demographic data efficiently and accurately
- Verify insurance eligibility
- Identify patient co-pays and collecting cash, check and credit card payments
- Explaining pertinent regulatory forms and obtaining patient consents
Education
AA - Liberal Arts
Thomas Edison State College
Trenton, NJ06.2020
High School Diploma -
McCorristin Catholic High School
Hamilton Square, NJ01.2001
Skills
- Bilingual in English and Creole
- OAS Gold (Invision)
- Picis (Pulse Check)
- Passport (Onesource)
- Navinet
- Affinity
- Optimum
- Revenue 360
- Microsoft Excel
- Kronos payroll system
- Huron
- Epic Super user
- Availity
- Clear IQ
- Allscripts
- Openscape
- Schedule Maximizer
References
David Gubitosa, Director, St Francis Medical Center, (973) 271-4078
Certification
CHAA- Certified Healthcare Access Associate
CRCR- Certified Revenue Specialist
Timeline
Patient Access Supervisor
Capitalhealth Trauma Center
12.2021 - Current
Patient Access Supervisor
St Francis Medical Center
03.2001 - 12.2021
Patient Access Representative
Capital Health Regional Trauma Center
01.2001 - 03.2012
AA - Liberal Arts
Thomas Edison State College
High School Diploma -
McCorristin Catholic High School
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