Luerenzia Spears
Los Angeles,CA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the healthcare industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Member Service Advocate
Health Net Community Solutions
10.2021 - Current
- Healthnet
- Handle inbound and outbound interactions involving member eligibility verification, general provider inquiries, claim status
- Provide essential information to members regarding access to care issues, coordination of care issues, benefits, evidence of coverage, member handbooks
- Ensures department compliance with HIPAA regulations relating to protection of personal history information
- Responds to customer calls and emails to answer questions about benefits and eligibility.
Power Equipment Operator
Walmart Distribution Center
04.2020 - 02.2020
- Transported freight, pulled merchandise, replaced freight, filled daily orders, and controlled freight flow when operating moving equipment in a safe and correct manner
- Provided support to the order fulfillment department and moved cages of material for putaways..
Merchandise Processor
Best Buy Distribution Center
11.2018 - 02.2019
- Executed the task of picking and packing of various electronics and miscellaneous items to fulfill customer and store orders
- Prepared shipping labels via UPS AND Fedex systems
- Ensured items were packed properly according to the company’s operating procedures
- Decanterized incoming merchandise
Material Coordinator/ Load Planner
DHL Express Gateway LAX
04.2018 - 09.2018
- Accomplished becoming the first female load planner in over 15 years operational procedures including sorting, loading/unloading activities, shipment processing, documentation, and bagging
- Resolved damaged and or misplaced shipments to ensure timely transit through the gateway
- Processed and prepared import/export documentation to assist in the customs clearance, facilitates the drop off and recovery of material to and from commercial airlines and assist with the load/ unload of DHL aircraft while adhering to policies and procedures to facilitate the on time departure and safety of co-workers and flight crews
- Verified the weight and balance of the aircraft, and engaged in the coordination of ground service crews.
Material Coordinator
Inc. at Amgen
04.2016 - 09.2017
- Served as a liaison to all departments which require the services of supply chain operations including small parcel and freight shipping.
- Inspected and reviewed shipments declared as dangerous goods per IATA and DOT regulations
- Assisted with the product complaints process including shipping and receiving return kits from various patients and clinics and entering data into a share point site
- Corresponded via emails, and phone calls with requestors and other departments to ensure shipping requests are accurate and any discrepancies are reconciled
- Picked and packed temperature sensitive drugs using an RF scanner
- Metered shipments using UPS WorldShip and FedEx Ship Manager
- Placed purchases orders for supplies for distribution and manufacturing.
- Completed daily cycle counts and full inventory audits.
Emergency Receive Service
AAA Of Southern California
10.2014 - 04.2015
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Developed, prepared, and submitted reports reflective of complaint management tracking including statistical and trend analysis.
- Assisted with Help Desk related questions
Education
No Degree - Medical Works
JVS Career Works
Los Angeles 09.2023
High School Diploma -
Century High School
Los Angeles05.2004
Skills
- Excellent verbal and written communication
- Ability to adapt to changing environments
- Intermediate Microsoft applications
- Working with multidisciplinary teams
- Time Management
- Divergent Thinker
- Organization and Time Management
- MS Office
Certification
CPR
Medical Terminology
Timeline
Member Service Advocate
Health Net Community Solutions
10.2021 - Current
Power Equipment Operator
Walmart Distribution Center
04.2020 - 02.2020
Merchandise Processor
Best Buy Distribution Center
11.2018 - 02.2019
Material Coordinator/ Load Planner
DHL Express Gateway LAX
04.2018 - 09.2018
Material Coordinator
Inc. at Amgen
04.2016 - 09.2017
Emergency Receive Service
AAA Of Southern California
10.2014 - 04.2015
No Degree - Medical Works
JVS Career Works
High School Diploma -
Century High School
CPR
Medical Terminology
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