Luesean Brickhouse
CentricsIT
Duluth,GA
5
years of professional experience
Motivated ITAD Technician with extensive experience in data sanitization enhancing user satisfaction and end-user support, backed by a Bachelor of Science in Information Technology and Systems. Proven ability to mitigate data breaches and improve asset management efficiency. Eager to leverage strong technical skills and problem-solving capabilities to add value to your company
Work History
Technician
1 Year 3 Months- Data Center Hardware & Asset Operations
- Utilized Blancco software to sanitize storage media in compliance with NIST 800-88 and DoD 5220.22-M standards, maintaining strict data security and regulatory compliance.
- Performed secure data sanitization on server, desktop, and laptop storage devices using industry-approved software and hardware-based methods to ensure complete data erasure.
- Streamlined IT asset lifecycle management by securely decommissioning and preparing hardware for redeployment, effectively preventing unauthorized data exposure.
- Performed hardware diagnostics and troubleshooting on servers and workstations to identify failures and recommend repair or replacement actions.
- Maintained accurate asset records, sanitization logs, and chain-of-custody documentation to support inventory management, audits, and compliance initiatives.
- Disassembled systems to recover reusable enterprise hardware components, including CPUs, memory modules, storage drives, power supplies, and other critical parts for refurbishment and inventory.
- Facilitated inventory control by organizing and labeling IT equipment for efficient deployment, storage, and disposal.
- Followed established ESD, safety, and environmental procedures while handling sensitive electronic equipment in fast-paced operational environments.
- Collaborated with technical teams to ensure hardware readiness, secure asset handling, and efficient processing of retired and replacement equipment.
IT Intern
3 Months- Provided first-level technical support to end-users via phone, email, and in-person, resolving common hardware, software, and network issues
- Managed and prioritized support tickets in a ticketing system, ensuring timely resolution and proper documentation
- Assisted with user account creation, password resets, and access control management, maintaining user security
- Installed, configured, and updated software applications on user devices, ensuring optimal performance
- Supported network troubleshooting, including connectivity issues, printer setup, and network share access
- Created and maintained documentation for common issues, troubleshooting steps, and support procedures, enhancing knowledge sharing
- Escalated unresolved issues to tier 2 support, providing detailed information and troubleshooting steps taken
Merchandise Associate
11 Months- Attained a 98% accuracy rate in inventory inspection, labeling, and scanning processes. Processed over 120 units per shift, consistently meeting and exceeding productivity benchmarks.
- Diminished stockroom processing time by 20% through efficient delivery management.
Kitchen Team Member
9 Months- Achieved over 95% order accuracy during peak lunch and dinner periods, enhancing customer satisfaction.
- Increased prep line speed by 20% through effective teamwork and adept multitasking.
- Maintained safety and sanitation protocols with zero infractions throughout tenure.
Education
Bachelor of Science - Information Technology And Systems
- Relevant Coursework: Information Systems
- Networking & Security
- Object-Oriented Programming
- Introduction to Cybersecurity
- Strategic IT Administration
- Enterprise Architecture
- Database Concepts
- Information Literacy
- Core Competencies: Systems Development Life Cycle (SDLC) u Business/Data Analysis & Visualization
- Cybersecurity Fundamentals
- Hardware & Software Troubleshooting
- TCP/IP, DHCP, VLANs, Firewalls
- GPA: 3.6
Skills
Support & Troubleshooting: Hardware diagnostics
End-user support
Software installation/configuration
Basic ticketing workflow Device setup
Networking & Systems:
VLANs
OSI model
Cross-platform environments Tools & Technologies: Scripting Languages
Programming Fundamentals
Database Management
Version Control
Data Visualization
Network Simulation
Microsoft Excel
Data Analysis
Technical support
Timeline
Technician
CentricsIT
05.2025 - CurrentRead More
IT Intern
CentricsIT
05.2023 - 08.2023Read More
Merchandise Associate
JC Penney Stores
05.2022 - 04.2023Read More
Kitchen Team Member
Chick-fil-A
04.2021 - 01.2022Read More
Old Dominion University
Bachelor of Science from Information Technology And Systems
Read More