Shift Manager
Taco Bell Restaurant
Brooklyn, NY
2023 - 2026
- Supervised team members to ensure efficient workflow and adherence to operational standards.
- Trained new staff on food safety, customer service, and equipment usage protocols.
- Managed inventory levels and conducted regular stock checks to minimize waste.
- Implemented scheduling adjustments to optimize labor costs during peak hours.
- Resolved customer complaints effectively, enhancing overall satisfaction and retention.
- Monitored food preparation processes to maintain quality and compliance with health regulations.
- Coordinated daily opening and closing procedures, ensuring smooth restaurant operations.
- Collaborated with team leaders to develop strategies for improving service speed and accuracy.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Excelled in every store position and regularly backed up front-line staff.
- Cooperated with coworkers to improve customer experience and manage storefront.