Luimar Balza
South Bend,IN
Summary
Compassionate Case Manager experienced in fast pace environments. Hardworking and dedicated to achieving desired case outcomes. Offers excellent problem-solving, conflict resolution and communication abilities.
Overview
10
10
years of professional experience
Work History
Case Manager
Volunteers Of America
08.2018 - Current
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Developed comprehensive discharge plans to transition clients to appropriate service providers in community.
- Researched best practices and developed strategies to improve program outcomes.
- Collaborated with an interdisciplinary team to determine timely delivery of services.
Prevention Specialist Facilitator
AIDS Ministries/AIDS Assist
03.2017 - 08.2018
- Kept accurate and detailed records to track and document client progress.
- Coordinated care with other professionals to provide clients with comprehensive support.
- Provided crisis intervention to address clients' immediate needs and prevent harmful behaviors.
- Supported aftercare planning for continued recovery after treatment.
- Educated clients about living with HIV, preventing further transmission, benefits and challenges of HIV care and treatment and access to resources.
- Assisted clients in enrolling and re-engaging in appropriate medical care.
- Traveled to street venues to conduct various types of HIV tests.
- Collected demographic information to accurately complete CDC HIV report forms.
- Identified and developed client-directed treatment plan to monitor ongoing goal achievement.
- Performed HIV tests and interpreted test results, recording and maintaining test results in [Software] and [Software].
Homemaker/Parent Aide
Lifeline Youth And Family Services
02.2014 - 11.2017
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Documented data and completed accurate updates to case records.
- Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
- Maintained detailed case histories, metrics and reports to meet strict standards.
- Contributed to court proceedings, advocating for family's best interests and recommending balanced solutions.
- Completed comprehensive assessments of families to identify needs and develop treatment plans.
- Conducted outreach to families and other community partners to identify ways to address social, emotional and behavioral needs.
- Implemented research-based interventions and strategies to support positive behavior and social-emotional development.
- Developed and implemented strategies to reduce and prevent family conflict.
Education
High School Diploma -
John Adams High School
South Bend, INBachelor of Science - Register Nurse
IUSB
South Bend, IN12.2025
Pre-Nursing Studies Certification -
Ivy Tech Community College of Indiana
South Bend IN12.2022
Indiana Certified Community Health Worker -
ASPIN
Indianapolis, IN06.2022
Skills
- Progress Evaluation
- Case Notes
- Client Empowerment
- Emotional Awareness
- Active Listening
- Language Interpretation
- Team Meetings
- Time Management
- Microsoft Office 365
Languages
Spanish
Native or Bilingual
Timeline
Case Manager
Volunteers Of America
08.2018 - Current
Prevention Specialist Facilitator
AIDS Ministries/AIDS Assist
03.2017 - 08.2018
Homemaker/Parent Aide
Lifeline Youth And Family Services
02.2014 - 11.2017
High School Diploma -
John Adams High School
Bachelor of Science - Register Nurse
IUSB
Pre-Nursing Studies Certification -
Ivy Tech Community College of Indiana
Indiana Certified Community Health Worker -
ASPIN
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