Luis Alvarez
Miami,FL
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
Work History
Bell Person
Esmé Miami Beach
Miami Beach, FL
09.2022 - 11.2023
- Assisted guests with their luggage, providing assistance to the guest room or other areas of the hotel as requested.
- Answered incoming calls from guests and provided information regarding hotel services, amenities, and directions.
- Greeted guests in a friendly and professional manner.
- Escorted VIP's upon arrival and departure from the hotel premises.
- Delivered messages promptly between departments when necessary.
- Assisted with loading and unloading luggage onto shuttle buses for airport transfers.
Cinema Worker
UGC Paris
South Paris, Paris
11.2018 - 12.2021
- Verified tickets and directed customers to their seats.
- Troubleshot technical issues with projectors and sound systems when needed.
- Maintained accurate daily sales records using a computerized system.
- Provided customer service support including answering questions, resolving complaints, and responding to requests from patrons.
- Performed cashier duties such as taking payments, counting money, and making change.
- Answered customer questions and concerns regarding tickets, pricing and promotions.
Education
Bachelor of Arts - Music Education
Juan Nápoles Fajardo
Las Tunas, Cuba06-2010
High School Diploma -
Juan Napoles Fajardo
Las Tunas, Cuba06-2006
Skills
- Sales experience
- Problem-solving aptitude
- Adaptability and Flexibility
- Continuous Improvement
- Multitasking
- Interpersonal Communication
- Customer service excellence
- Analytical Skills
- Team building
Languages
English
Professional
Spanish
Native/ Bilingual
French
Professional
Italian
Limited
References
References available upon request
Timeline
Bell Person
Esmé Miami Beach
09.2022 - 11.2023
Cinema Worker
UGC Paris
11.2018 - 12.2021
Bachelor of Arts - Music Education
Juan Nápoles Fajardo
High School Diploma -
Juan Napoles Fajardo