Eric Adan
Hotel And Guest Services Attendant
Las Vegas,NV
Summary
Hard-Working and organized hotel and guest services attendant with 10 years of performance in busy, fast paced, and high volume establishments. Career committed to learn and train in new procedures and responsibilities. Teamwork oriented individual willing to perform other duties outside of the core responsibilities. Knowledge of local attractions, features, and activities to respond to guest inquiries. Reliable and personable with high level of integrity and commitment. Weekdays, weekends, and holiday availability. Covid-19 fully vaccinated.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work History
Bell Person
Bally's Hotel & Casino
Las Vegas, NV
03.2022 - 06.2022
- Provided guests with information regarding hotel's amenities, local attractions, nightlife, dining options, museums and concerts.
- Delivered and transported over 30 orders of baggage each shift.
- Escorted guests to and from rooms and assisted with baggage.
- Transferred luggage, bags and other items from vehicles and main lobby to and from guest rooms with wheeled cart.
- Responded immediately to any guest requests or concerns and promptly resolved issues.
FC Associate
Amazon
Henderson, NV
07.2020 - 02.2022
- Read and analyzed work orders to verify consistency with merchandise information.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes and supplies.
- Maintained productivity and accuracy while continuously lifting and unpacking over 50 pounds of freight.
- Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
Room Service Server
Palace Station Hotel
Las Vegas, NV
09.2015 - 02.2020
- Completed ordered with speed and accuracy, maintaining exceptional service standards each day.
- Answered detailed questions about menu items, contents and preparation methods to help guests make informed decisions.
- Cleared dishes, trays and carts from rooms with discretion and professionalism.
- Collaborated with kitchen employees throughout order placement and service of 100 meals daily.
Room Service Server
Vdara Hotel
Las Vegas, NV
12.2013 - 07.2015
- Completed ordered with speed and accuracy, maintaining exceptional service standards each day.
- Protected guests by following proper food handling procedures with all orders.
- Added food items, dishes, beverages and utensils to trays and immediately distributed orders, using POS to confirm deliveries to correct rooms.
Customer Service, Food Prep, and Delivery
Heidi's Brooklyn Deli
Las Vegas, NV
06.2010 - 10.2013
- Exceeded service objectives by applying proven customer service and sales best practices.
- Special Events Catering
- Made food according to standard recipes with requested changes for customer satisfaction.
Education
High School Diploma -
Buffalo Grove HS
Buffalo Grove, IL 08.1989 - 06.1993
Skills
Point of Sale (POS) systems and standard office equipment
Good communication, listening, and strong decision making skills
Multi-task and anticipation of guest needs and inquiries
Knowlege of local attractions, features, and activiies to respond to guest inquiries
Guest Relations and hospitality experience
English fluency
Work ethic
Safety policies and procedures
Flexible and Adaptable
Timeline
Bell Person
Bally's Hotel & Casino
03.2022 - 06.2022
FC Associate
Amazon
07.2020 - 02.2022
Room Service Server
Palace Station Hotel
09.2015 - 02.2020
Room Service Server
Vdara Hotel
12.2013 - 07.2015
Customer Service, Food Prep, and Delivery
Heidi's Brooklyn Deli
06.2010 - 10.2013
High School Diploma -
Buffalo Grove HS
08.1989 - 06.1993