Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Luis A. Pérez Rosado

Kissimmee

Summary

Seeking a challenging position in a reputable organization where I can learn new skills, expand my knowledge and leverage my learning. Critical thinking employee with excellent time management skills. Dedicated problem-solver adept at remaining calm under pressure. Effective ramp agent using top-notch skills in time management and organization.

Overview

32
32
years of professional experience

Work History

Bagroom Supervisor

Menzies Aviation
Orlando
09.2017 - 06.2022
  • Supervise lead agents; allocating ramp agent resources as needed.
  • Complete shift reports, and clear all exceptions from the T&A system in a timely manner.
  • Ensure that ramp personnel adhere to established company safety regulations.
  • Read and interpret aircraft weight and balance loading instructions, hazardous material identification labels, aircraft loading manifest, and baggage and cargo routing tags.
  • Assist in the baggage handling area.
  • May occasionally operate various pieces of ground support equipment.
  • Ensure the safe and secure operations, in accordance with the highest possible standards of health, safety, security, and all government statutory requirements.
  • Monitor and progress in KPIs like MBR (missed baggage ration) indicators as well as inbound baggage times to carousels.
  • Work together with all department managers to ensure all baggage room areas are covered (including BSO follow up).
  • To lead and manage an operational team to deliver excellent and safe performance in the ramp and interline service functions at a high-volume international airport.
  • Implement Menzies Aviation Policies and Procedures as laid down in the Eight Pillars of Management.
  • Ensures service delivery to customer airlines is according to the airline contracts, and within the agreed budget level.
  • Supervise lead agents; allocating bag room agents as needed.
  • Manage staff of 60+ employees.
  • Support Health & Safety Committee.
  • Act as the station designated planner.
  • Suggest, elaborate and document LSOPs when considered necessary.
  • Ensures safety and security procedures are performed according to the Menzies Health & Safety regulations, and according to international aviation standards.
  • Monitors performance, taking action to correct any shortfalls.
  • Liaises with airline station managers, airport operations staff, handling agents, customs, immigration, and security officials, and other airport stakeholders.
  • Provides reports as required, and service delivery measurements.
  • Provides leadership to the operations team, developing their skills.
  • Work shifts as required by the business.
  • To report any significant deficiency in our products, materials, and documents.
  • Has the duty to suggest any improvements to working practices, especially those relating to safety and security.
  • Other duties, as assigned.

Ramp Agent

Menzies Aviation
Orlando
12.2014 - 09.2017
  • Comfortably and continuously lift/move 70 lbs. of cargo and baggage on and off aircraft and transport it between aircraft, airport terminals and air cargo facilities.
  • Operated conveyor belts, push-back tractors and aircraft tugs daily.
  • Cleaning building offices (trash, moping, bathrooms etc.).
  • GSE Fueling (gas and diesel) equipment.
  • Frequent bending, stretching, pushing/pulling, stacking, and kneeling in small, confined locations.
  • Servicing aircraft lavatories.
  • Filling out paperwork properly.
  • Performs other duties as assigned.
  • Coordinated cargo unloading with other workers to achieve efficient and safe transportation.

Driver

GCA Enterprise
Orlando
08.2014 - 12.2014
  • Documented daily mileage, gas, and other data.
  • Ensured vehicle cleanliness and performed regular maintenance checks.
  • Checked vehicle after shift for damage.
  • Operated a variety of vehicles safely in diverse weather conditions.

Computer Tech

Justice Department of PR
San Juan
09.2000 - 05.2013
  • Provide technical support to the court reporters, prosecutors and support of the various units of the Department of Justice staff.
  • Networking, cabling.
  • Installation of printers, creating accounts in Active Directory.
  • Repair computers.
  • Configuration and Manage Windows server 2008 r2.
  • Operating Systems Windows XP, Vista, 7, Windows 8, Windows Server 2008 r2.

Data Entry

Justice Department of PR
San Juan
04.1990 - 09.2000
  • Data entry into the criminal justice system.
  • Perform searches on systems of Ncic, Nlets, Davd, Rcc, Pcms, Board of parole.
  • Criminal records analyst.

Education

Associate Degree - Arts and Computer Science

American University
Bayamon, PR
05.1989

Programming - Computer Operations

Allied School of PR
Bayamon, PR
05.1987

Skills

  • Baggage handling
  • Safety compliance
  • Performance monitoring
  • Team leadership
  • Operational planning
  • Equipment operation
  • Customer service

References

References are available on request.

Timeline

Bagroom Supervisor

Menzies Aviation
09.2017 - 06.2022

Ramp Agent

Menzies Aviation
12.2014 - 09.2017

Driver

GCA Enterprise
08.2014 - 12.2014

Computer Tech

Justice Department of PR
09.2000 - 05.2013

Data Entry

Justice Department of PR
04.1990 - 09.2000

Associate Degree - Arts and Computer Science

American University

Programming - Computer Operations

Allied School of PR

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