Luis Araujo
Arlington
Summary
Dynamic customer service professional with a proven track record at United Healthcare, excelling in technical support and billing procedures. Adept at enhancing team performance through coaching and conflict resolution, while effectively managing inventory as a Warehouse Assistant. Committed to delivering exceptional service and optimizing operational efficiency.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
United Healthcare
Arlington
08.2023 - 04.2025
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained a high level of professionalism when dealing with difficult customers.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Warehouse Assistant
MMLafleur
Brooklyn
04.2020 - 10.2023
- Assisted with unloading trucks using appropriate equipment as needed.
- Organized warehouse racks to ensure efficient storage of goods.
- Packed goods for shipment, including labeling boxes and preparing shipping documents.
- Managed weekly cycle counts to ensure accurate inventory levels are maintained.
Sales and Collections Manager
T-Mobile
Arlington
06.2017 - 02.2020
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Conducted performance reviews for team members.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Coached, mentored and trained team members in order to improve their job performance.
Education
Associate of Science - Information And Computer Systems
Monroe Community College
Rochester, NY06-2017
Skills
- Customer service
- Technical support
- Billing procedures
- Payment processing
- Product knowledge
- Inventory management
Languages
Spanish
Native/ Bilingual
Timeline
Customer Service Representative
United Healthcare
08.2023 - 04.2025
Warehouse Assistant
MMLafleur
04.2020 - 10.2023
Sales and Collections Manager
T-Mobile
06.2017 - 02.2020
Associate of Science - Information And Computer Systems
Monroe Community College
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