Hardworking and reliable manager with strong ability in team building. Offering a harder worker and a constant smile. Highly organized, proactive and punctual with team-oriented mentality.
Overview
9
9
years of professional experience
Work History
Assistant General Manager
First Watch Daytime Cafe
Pearland, TX
02.2024 - Current
Analyzed sales data to identify trends and opportunities for growth.
Evaluated current processes within the store environment to identify areas of improvement.
Implemented safety protocols to protect both customers and employees from potential hazards.
Analyzed financial data and prepared reports for senior management.
Conducted regular performance evaluations for employees to ensure quality standards were maintained.
Monitored inventory levels and placed orders for new stock as needed.
Communicated regularly with suppliers regarding product delivery timelines, pricing information.
Ensured compliance with all applicable laws and regulations related to employment practices.
Assisted in the recruitment process by conducting interviews with prospective candidates.
Maintained accurate records of employee attendance, payroll information, sales figures.
Performed administrative tasks such as filing paperwork, preparing documents.
Prepared weekly schedules for staff members based on their availability.
Ensured that customer service standards were met or exceeded at all times.
Managed daily operations of the store, including scheduling and supervising staff.
Unit Manager
Waffle House
Tx, TX
03.2022 - 12.2023
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
Prepared employee schedules to maintain appropriate staffing levels during peak periods.
Scheduled and directed staff in daily work assignments to maximize productivity.
Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
Photographer
Legacy Studios Inc
Houston, TX
10.2020 - 01.2022
Collaborated with clients to plan shoots and boost satisfaction with photos.
Explained price and package details to customers.
Set up lights, backdrops and props for shoots and events.
Set up camera control equipment, stands and tripods for shoots.
Planned and obtained original shots using innovative thinking and new techniques.
Set up lighting equipment and adjust camera settings to capture desired images.
Maintain photography equipment including cameras, lenses, lighting gear, tripods.
Server
Chili's Restaurant Grill & Bar
Pearland, TX
03.2016 - 12.2020
Provided exceptional service to high volume of daily customers.
Operated POS terminals to input orders, split bills and calculate totals.
Displayed enthusiasm and knowledge about restaurant's menu and products.
Greeted customers, answered questions and recommended specials to increase profits.
Cleaned tables and chairs to prepare dining area for next customers.
Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Addressed complaints to kitchen staff and served replacement items.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Education
Associate of Applied Science - Radio And Television Broadcasting
Alvin Community College
Alvin, TX
06.2020
Skills
Labor and Food Cost Control
Recruitment
Operations Management
Performance Improvement
Complaint Resolution
Training and Development
Staff Scheduling
Shift Management
Restaurant Operations Management
Hiring and Training
Food Service Background
Budget Control
Sales Techniques
Superb Attention to Detail
Food Presentation
Positive and Professional
Sanitation
Plating and Presentation
Food Handling
Food Handler Certification
Cleaning and Organization
Focused and Disciplined
ServSafe Certified
Customer Service
Timeline
Assistant General Manager
First Watch Daytime Cafe
02.2024 - Current
Unit Manager
Waffle House
03.2022 - 12.2023
Photographer
Legacy Studios Inc
10.2020 - 01.2022
Server
Chili's Restaurant Grill & Bar
03.2016 - 12.2020
Associate of Applied Science - Radio And Television Broadcasting