Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Luis Barragan

Goodyear,AZ

Summary

Tech-savvy and empathetic customer support professional with 6+ years of experience in call centers, crisis management, onboarding, and technical support. Skilled in delivering exceptional service via phone, chat, and email. Known for de-escalation, problem-solving, and a bilingual approach (English/Spanish) to customer success. Committed to creating positive customer experiences and driving resolution with accuracy and compassion.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Crisis Counselor

La Frontera Empact / Arizona Suicide Prevention Center
01.2024 - Current
  • - Delivered compassionate support to callers during crisis, navigating them to needed services.
  • - Logged and maintained accurate client case notes in secure databases.
  • - Applied calm communication and de-escalation in high-pressure situations.
  • Remote

Primary Caregiver (Family Support)

11.2023 - 01.2024
  • - Organized healthcare appointments and daily care logistics.
  • - Communicated with providers to ensure smooth coordination and documentation.

SIMS Inmate Release Specialist

Maricopa County Sheriff's Office
04.2022 - 11.2023
  • - Delivered updates and answered inquiries regarding inmate release processes.
  • - Coordinated support services and monitored case follow-through.
  • - Trained new staff on release procedures, improving team readiness.
  • - Tracked release performance and recommended process improvements.

Assistant Probation Officer

Dakota County Juvenile Detention Center
11.2020 - 01.2022
  • - Responded to client questions and supported compliance goals.
  • - Maintained digital records and helped streamline communication with agencies.

Primary Counselor

Abraxas Youth and Family Services
04.2020 - 11.2020
  • - Conducted individual and family counseling; resolved escalated concerns empathetically.
  • - Maintained HIPAA-compliant records and collaborated with care teams.

ABA Therapist

Applied Behavioral Consulting
06.2019 - 04.2020
  • - Provided home-based support to children with autism, improving communication and behavior.
  • - Documented progress and educated families on care techniques.

HR Operations Supervisor

Premier Valet Services
01.2016 - 06.2019
  • - Supervised service teams and addressed customer complaints at events.
  • - Oversaw hiring, onboarding, and coordinated staff scheduling.

HR Operations Supervisor

Allied Universal Janitorial Services
08.2013 - 11.2016
  • - Supported staffing needs across multiple contracts.
  • - Provided timely updates to applicants and helped streamline onboarding.

Education

M.S. - Human Resources Management

Argosy University
San Diego, CA
12.2016

B.A. - Criminal Justice

Northeastern Illinois University
Chicago, IL
12.2009

Skills

  • - Customer Support & Troubleshooting
  • - Live Chat & Phone Communication
  • - CRM & Ticketing Tools (Salesforce, Zendesk)
  • - Technical Support (Tier 1)
  • - Conflict De-escalation
  • - Bilingual Support: English & Spanish
  • - Call Center Operations
  • - HIPAA / Confidentiality Compliance
  • Patient confidentiality
  • Psychosocial support
  • Telehealth proficiency
  • Reflective listening
  • Multicultural competence
  • De-escalation techniques

Certification

  • - CPR/AED & First Aid Certified
  • - Nonviolent Crisis Intervention
  • - Trauma-Informed Care
  • - Mental Health First Aid

Languages

- English (Native)
- Spanish (Bilingual Proficiency)

Timeline

Crisis Counselor

La Frontera Empact / Arizona Suicide Prevention Center
01.2024 - Current

Primary Caregiver (Family Support)

11.2023 - 01.2024

SIMS Inmate Release Specialist

Maricopa County Sheriff's Office
04.2022 - 11.2023

Assistant Probation Officer

Dakota County Juvenile Detention Center
11.2020 - 01.2022

Primary Counselor

Abraxas Youth and Family Services
04.2020 - 11.2020

ABA Therapist

Applied Behavioral Consulting
06.2019 - 04.2020

HR Operations Supervisor

Premier Valet Services
01.2016 - 06.2019

HR Operations Supervisor

Allied Universal Janitorial Services
08.2013 - 11.2016

B.A. - Criminal Justice

Northeastern Illinois University

M.S. - Human Resources Management

Argosy University

Similar Profiles

CREATE PROFILE