Luis Batista

• Processed customer transactions promptly, minimizing wait times.
• Identified sales opportunities and referred customers to branch partners in financial services.
• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
• Educated customers on use of banking website and mobile apps.

Human Resource Assistant - 9 months

• Monitored team members attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
• Assisted team members with online training and assured meal breaks were taken on time.
• Answered and redirected incoming phone calls for office.
• Trained new team members and provided guidance on resolving complex issues, fostering a collaborative and knowledgeable team environment.

Associates Lead - 6 months

• Efficiently resolved technical and guest-related issues, ensuring minimal disruption to store operations and maintaining a seamless customer experience.
• Removed cash from machines and registers at the end of each day, ensuring proper documentation and secure storage.
• Assisted manager and led team members.

• Help guests order, handle food, and lead team in stressful situations.