Sports- Running
Luis Camacho
Customer Service & Educational Leader
Miami,FL
Summary
Enthusiastic leader, offering 5-year history of supporting administrative functions in an educational setting and over 10-year history in the service of others. Personable and outgoing with skills in building rapport with diverse cultural and socioeconomic backgrounds. Proven strengths in training newly hired staff for different roles. Friendly personality complements commitment to customer service and employee satisfaction.
Overview
12
12
years of professional experience
8
8
years of post-secondary education
7
7
Certificates
2
2
Languages
Work History
Assistant Principal
Charter Schools USA
Miami, FL
06.2021 - Current
- Modeled expected and appropriate leadership to promote to teaching staff and administrative personnel positive interaction with students and families.
- Monitored and evaluated educational programs to maintain high-quality performance objectives and standards.
- Established positive, stimulating learning environment for students and exciting education-focused setting for teachers.
- Supported hiring, training, and disciplinary action in compliance with legal guidelines and requirements.
- Researched and incorporated new educational trends and instructional strategies to optimize education effectiveness.
- Mentored newly hired educators and provided encouragement and feedback.
- Encouraged interdepartmental and cross-functional teams collaboration in development and support of student activities, programs and lessons.
- Established instructional practices driven by statistical performance data.
- Performed classroom evaluations to assess teacher strategies and effectiveness.
Educational Leader
Dallas Independent School District, DISD
Dallas, TX
08.2017 - 06.2021
- Monitored overhead, prepared budgets and directed spending and resources to support campus efficiency and effectiveness.
- Oversaw learning needs of all students and created personalized learning plans to close the achievement GAP between groups.
- Developed partnerships with parents, businesses and organizations to build awareness, increase support and service our community.
- Evaluated multiple departments and monitored curriculum and instructional strategies implementation and compliance with expectations to achieve student's achievements goals.
- Planned and implemented staff development and in-service training programs to enhance knowledge and skills.
- Directed day-to-day operations of the school and supervised all staff across different departments.
- Scheduled educational activities, faculty trainings and departmental events to drive the school mission and promote a positive culture.
Bilingual Generalist
Dallas Independent School District, DISD
Dallas, TX
07.2014 - 07.2019
- Created dynamic curriculums to include all students needs and levels.
- Participated in staff meetings to advocate for students of different backgrounds.
- Developed activities and integrated technology to diversify instruction.
- Kept detailed records of student progress and attendance.
- Administered and graded tests and assignments to evaluate student progress.
- Collaborated with teachers and department heads to meet quarterly and yearly educational goals.
- Coordinated communication between students and school administration to create culturally-sensitive learning environment.
- Created new lesson plans based on course objectives.
- Improved instruction methods by using various assessment tools and strategies.
Guest Service Manager
Walt Disney World Resort
Lake Buena Vista, FL
08.2012 - 06.2014
- Understood and implemented safety and emergency procedures.
- Monitored staff training, scheduling and shift changes.
- Maintained and troubleshot hotel property management systems.
- Liaised between guests and hotel management, relaying information, promotions and issues.
- Coordinated luggage collection, transportation and storage.
- Oversaw lobby operations and concierge services.
- Implemented procedures and services to improve hotel services and amenities.
- Attended to customer needs, responding to questions, complaints and escalations.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Oversaw day-to-day operations of Custodial, Guest Services and Housekeeping departments at three Disney's AAA Four-Diamond Award–winning resorts.
- Improved operations through consistent hard work and dedication.
- Led, coached and developed over 50 employees in a fast-paced, high-volume environments to deliver superior guest service.
- Increased guest experience satisfaction scores by more than 15% and reduced OSHA incidents by more 40% in less than 1 year.
- Maintained knowledge served as an advocate of current promotions and new initiatives impacting the guest experience.
- Collaborated closely with upper-management and other departments to solve challenges and create opportunities to enhance guest experience.
- Daily responsibilities included monitoring and reporting daily labor, weekly staff scheduling, engaging with guests and employee and providing mentorship and feedback to cast members.
Recreation Leader
Walt Disney World Resort
Lake Buena Vista, FL
01.2011 - 08.2011
- Planned and evaluated recreation and athletic programs with recreation coordinator to improve the guest experience.
- Provided technical assistance to site leader to help coordinate diverse projects.
- Coordinated staff and resources to supervise events and facilitate scheduled hotel activities.
- Researched, planned and organized mentally stimulating and engaging activities for individuals between ages of 3 and 16.
- Developed positive and productive relationships with kids, parents and guest in general.
- Engaged participants in recreational activities and team-building exercises.
- Resolved conflicts that arose between guest by listening to complaints and finding appropriate solutions.
- Managed scheduled events for two Disney's resorts to maximize activities and attendance.
- Ordered and maintained all recreational equipment.
Education
Masters of Education - Educational Leadership & Policy Studies
The University of Texas At Arlington
Arlington, TX 08.2017 - 07.2019
Bachelor of Science - Sport Science & Physical Conditioning
Pontifical Catholic University of Puerto Rico
Ponce, PR 08.2006 - 12.2012
Skills
Relationship building and networking
Staff Development
Process improvements
Verbal and written communication
Training and Development
Dependable and Responsible
Problem-Solving
Strategic planning and analysis
Brand Management
Cultural Awareness
Organization and Time Management
Certification
Educational Leadership K-12 - Florida Department of Education
Interests
Real Estate - STR - Hospitality
Timeline
Assistant Principal
Charter Schools USA
06.2021 - Current
Educational Leader
Dallas Independent School District, DISD
08.2017 - 06.2021
Masters of Education - Educational Leadership & Policy Studies
The University of Texas At Arlington
08.2017 - 07.2019
Bilingual Generalist
Dallas Independent School District, DISD
07.2014 - 07.2019
Guest Service Manager
Walt Disney World Resort
08.2012 - 06.2014
Recreation Leader
Walt Disney World Resort
01.2011 - 08.2011
Bachelor of Science - Sport Science & Physical Conditioning
Pontifical Catholic University of Puerto Rico
08.2006 - 12.2012