Luis Cano
Central Falls,RI
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service. Reliable and upbeat sales associate successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level sales associateposition. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
Work History
Sales Associate
Zara
Providence, RI
08.2021 - Current
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Prioritized helping customers over completing other routine tasks in store.
- Used in-store system to locate inventory and place special orders for customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Sales Associate
Calvin Klein
Wrentham, MA
01.2019 - 08.2021
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Sales Associate
JCPenny
North Attleboro, MA
08.2016 - 01.2019
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Proved successful working within tight deadlines and a fast-paced environment.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Education
Economics
University of Rhode Island
Kingston, RISkills
- Payment Processing
- Product Sales
- Business Development
- Upselling
- Customer Needs Assessment
- Cash Register Operation
- Multi-Tasking Strength
- Conflict Resolution
- Relationship Selling
- Relationship Building
- Listening Skills
- Time Management
- Merchandise Product Knowledge
- Excellent People Skills
- Reliable and Punctual
- Cash Handling
- Customer Service
- Money Handling
- Problem-Solving Skills
- Fitting Room Maintenance
- Merchandising Understanding
- Point of Sale Operation
- Guest Relations
- Excellent communication
- Decision-making
- Store Policies and Procedures
- Bilingual
Languages
Spanish
Limited Working
Timeline
Sales Associate
Zara
08.2021 - Current
Sales Associate
Calvin Klein
01.2019 - 08.2021
Sales Associate
JCPenny
08.2016 - 01.2019
Economics
University of Rhode Island