Luis Castellanos
Plainfield,IL
Summary
Dedicated and diligent professional with a proven track record in customer service, marketing, multitasking, and time management. Adept at building positive Relationships and committed to delivering exceptional experiences to customers and team members.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Lead Marketing Associate
Farmers Insurance: The Hay Agency
12.2022 - Current
- Managed online advertising campaigns to increase brand visibility and customer engagement.
- Organized and conducted events to promote services and build community presence.
- Attended chamber meetings and networking events to establish and maintain professional relationships.
- Contacted potential customers to schedule consultations with insurance agents, facilitating lead generation nd sales opportunities.
Eye Wash Technician
Cintas
04.2019 - 12.2022
- Confirmed appointments with customers prior to installation dates.
- Diagnosed and resolved system issues to enhance performance and customer satisfaction.
- Adjusted equipment as needed to meet customer requests and improve functionality.
- Ensured compliance with health, safety, and environmental regulations.
- Maintained and stocked company vehicle to ensure preparedness for daily tasks.
- Documented service calls and updated logs and job reports.
Shift Manager
Walgreens
03.2018 - 04.2019
- Supervised staff to ensure productivity and adherence to business and customer needs.
- Developed daily work schedules nd assignments to optimize efficiency.
- Utilized upselling techniques and excellent customer service to assist customers with product selection.
- Resolved customer complaints nd addressed inquiries regarding policies and procedures.
- Reviewed and managed records and reports related to production, payroll, and performance evaluation.
Education
Marketing
The American College
2022
High School Diploma -
Plainfield Central
2015
Skills
- Salesforce CRM
- Microsoft Suite Professional
- Documentation and Reporting
- Relationship Building
- Multitasking
- Upselling Products and services
- Strategic Planning
Certification
Marketing Certification
Timeline
Lead Marketing Associate
Farmers Insurance: The Hay Agency
12.2022 - Current
Eye Wash Technician
Cintas
04.2019 - 12.2022
Shift Manager
Walgreens
03.2018 - 04.2019
Marketing
The American College
High School Diploma -
Plainfield Central
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