Luis Castilleja
San Antonio
Summary
Dynamic and results-driven Automotive Director with extensive experience in high-volume used car sales, inventory management, and dealership operations. Proven track record of building high-performing sales teams, optimizing gross profits, and fostering strong customer and community relationships. Expertise in strategic planning, staff development, and process improvements to drive sustainable business growth.
Overview
2
2
Languages
11
11
years of professional experience
Work History
Sales Manager New and Used
RedMcCombs Hyundai Northwest
11.2025 - Current
- Developed and implemented sales strategies to increase market share and drive revenue growth.
- Led a team of sales professionals, providing mentorship and guidance to enhance performance.
- Analyzed customer feedback to refine product offerings and improve overall customer satisfaction.
- Collaborated with marketing to launch promotional campaigns targeting specific demographics.
- Streamlined sales processes, resulting in improved efficiency and reduced turnaround times.
- Trained new staff on sales techniques and company policies to ensure consistency in service delivery.
- Increased sales revenue by developing and implementing effective sales strategies.
Used Car Director
Capitol Chevrolet
07.2024 - 10.2025
- Direct overall operations of the used car department, ensuring optimal inventory acquisition and turnover.
- Develop and implement sales strategies to drive profitability and exceed monthly and annual sales targets.
- Lead, mentor, and manage a high-performing sales team, fostering a culture of customer service excellence.
- Oversee appraisals, pricing strategies, and contract negotiations to maximize gross profits.
- Collaborate with executive management on forecasting, budgeting, and continuous process improvements.
- Build and maintain strong relationships with customers, vendors, and community partners to promote business growth.
Used Car Manager
North Park Toyota
02.2022 - 06.2024
- Trained and mentored new sales team members.
- Negotiated and finalized used car pricing and contract terms.
- Supervised and trained staff of 50+ salespeople.
- Managed sourcing, purchasing, and showroom delivery of pre-owned inventory.
- Conducted end-of-month profit reporting for all used vehicle sales.
- Marketed successfully through social media at no additional cost to dealership.
- Recruited, interviewed, and hired employees, implementing a mentoring program to promote engagement.
- Built relationships with customers and community to establish long-term business growth.
Finance Manager
North Park Toyota
08.2019 - 02.2022
- Managed finance and insurance operations, securing competitive financing and warranty options.
- Coached sales staff to improve finance product knowledge and increase closing ratios.
- Built strong customer relationships to drive satisfaction and repeat business.
General Sales Manager
AutoNation USA
02.2018 - 07.2019
- Directed sales operations, inventory management, and staff performance to exceed sales targets.
- Trained and motivated sales team, improving overall productivity and customer service.
- Resolved customer concerns quickly to maintain high satisfaction and repeat sales.
Finance Director
AutoNation Toyota Gulf Freeway
07.2015 - 01.2018
- Led finance department, consistently achieving strong closing ratios and profitability.
- Negotiated financing terms with lenders and developed training to enhance team performance.
- Maintained relationships with banks to streamline approvals.
Finance Manager
AutoNation Toyota Gulf Freeway
07.2015 - 01.2018
- Processed finance and lease agreements while ensuring compliance and profitability.
- Presented financing and insurance products to increase revenue per vehicle sold.
- Built lasting customer relationships, generating referral and repeat business.
Education
Business Management - undefined
University of Houston
01.2001
Skills
- Sales Team Recruitment & Development
- Dealership Operations & Profit Optimization
- Sales Campaigns & Strategic Planning
- Inventory Acquisition & Management
- Customer Relationship Building
- Staff Training & Mentoring
- Contract Negotiation & Closing
LANGUAGES
English (Fluent)
Spanish (Fluent)
Timeline
Sales Manager New and Used
RedMcCombs Hyundai Northwest
11.2025 - Current
Used Car Director
Capitol Chevrolet
07.2024 - 10.2025
Used Car Manager
North Park Toyota
02.2022 - 06.2024
Finance Manager
North Park Toyota
08.2019 - 02.2022
General Sales Manager
AutoNation USA
02.2018 - 07.2019
Finance Director
AutoNation Toyota Gulf Freeway
07.2015 - 01.2018
Finance Manager
AutoNation Toyota Gulf Freeway
07.2015 - 01.2018
Business Management - undefined
University of Houston