Luis Castillo
Downers Grove,IL
Overview
5
5
years of professional experience
Work History
Key Carrying Team Sales Lead
Dick's Sporting Goods
Lombard, IL
06.2022 - Current
- Coordinating with vendors on product merchandising.
- Giving group presentations to company executives about the ongoing business.
- Managing a ten-million-dollar department with a twenty-percent increase in sales total year over year.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recommended actionable improvements to management derived from in-depth KPI analysis.
- Utilized CRM systems to manage customer relationships and personalize service.
Sales Team Lead
Dick's Sporting Goods
Lombard, IL
06.2022 - 11.2022
- Allocating space for merchandise on display and in the backroom.
- Analyzing and executing plans to exceed the sales budget and customer satisfaction.
- Communicating, coaching, and helping teammates understand key responsibilities and roles.
- Identify opportunities to improve processes related to the sale of products or services.
- Responsible for managing the day-to-day operational aspects.
- Resolve customer complaints in an efficient manner, while maintaining quality standards.
Sales Associate
Dick's Sporting Goods
Lombard, IL
07.2020 - 06.2022
- Conducted inventories on a regular basis to track stock levels.
- Deliver exceptional customer service and engagement.
- Implementing merchandising techniques to maximize profits.
- Processing of incoming and departing freight.
- Provided accurate information about products, prices, and services.
Education
Bachelor of Science - Marketing
University of Illinois At Chicago
Chicago, IL05.2024
Skills
Bilingual
Cash Handling
Customer Service
IBM Cognos Analytics
Inventory Control
JMP Pro
Microsoft
POS Systems Operations
Product Merchandising
Qualtrics
Shipping and Receiving
Staff Supervision
Tableau
Team Leadership
Timeline
Sales Team Lead
Dick's Sporting Goods
06.2022 - 11.2022
Key Carrying Team Sales Lead
Dick's Sporting Goods
06.2022 - Current
Sales Associate
Dick's Sporting Goods
07.2020 - 06.2022
Bachelor of Science - Marketing
University of Illinois At Chicago
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