Kevin Rogers
North Tonawanda,NY
Summary
Determined Department Supervisor with 17 years of experience in managing team of employees in a large retail environment. Strong leadership, communication and organizational skills. Deep knowledge of inventory control, merchandising and customer service. Focused on a team leadership customer first focused environment to achieving goals.
Overview
22
22
years of professional experience
Work History
Department Supervisor/Key Carrying Sales Lead
Dicks Sporting Goods Inc.
640 Alberta Drive, Amherst NY 14226
08.2007 - Current
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
- Counted registers and cleaned and secured store at end of shift. Cash office safe and alarms.
- Educated staff on strategies for handling difficult customers and challenging situations daily
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Maintained clean, organized workspaces for optimal functionality and employee safety.
- Achieved consistent on-time completion of projects by effectively delegating tasks and setting clear expectations for team members.
- Trained new employees on overall company and department-specific policies and procedures.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
Sales Floor Manager
Gander Mountain Company
Tonawanda, NY
07.2005 - 07.2007
- Motivated sales team to exceed sales quotas through friendly competition and other incentive programs.
- Assisted customers with product selection through carefully curated questions.
- Trained and supported sales force with closing deals.
- Developed strong and lasting rapport to improve customer service and retain valued clients.
- Partnered with operations team to achieve company revenue and profit goals.
- Taught salespeople to close deals and improve sales performance to increase revenue for company.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Sales and Service Specialist
Gander Mountain Company
08.2002 - 07.2005
- Hunting and firearms sales associate
- Youth archery instructor
- Handled sales paperwork and payments with high degree of accuracy to minimize recordkeeping errors.
- Troubleshot sales and service operations to increase profitability and bring positive organizational change.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- helped train new staff members
Education
Bachelor of Science - Business Administration And Management
SUNY Buffalo State
Buffalo, NY08.2008
Associate of Science - Environmental Science
Niagara County Community College
Sanborn, NY05.2006
Associate of Science - Business Administration
Niagara County Community College
Sanborn, NY05.2006
Skills
- Process and Procedure Development
- Motivational Leadership
- Staff Development
- Problem Resolution
- Store Layouts
- Effective Selling Techniques
- Performance Improvement
- Coaching and Mentoring
- Training and Development
- Sales Growth
- Directing Team Members
- Team Building
- Employee Engagement
- Work Planning and Organization
Timeline
Department Supervisor/Key Carrying Sales Lead
Dicks Sporting Goods Inc.
08.2007 - Current
Sales Floor Manager
Gander Mountain Company
07.2005 - 07.2007
Sales and Service Specialist
Gander Mountain Company
08.2002 - 07.2005
Bachelor of Science - Business Administration And Management
SUNY Buffalo State
Associate of Science - Environmental Science
Niagara County Community College
Associate of Science - Business Administration
Niagara County Community College