Quinn DeRossitte
Sherwood,AR
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
3
3
years of professional experience
Work History
Key Carrying Department Supervisor
Dick's Sporting Goods, Inc
11.2022 - Current
- Counted registers and cleaned and secured shop at end of shift.
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
- Directed employees to create displays, upsell featured items and tidy store during assigned shifts.
- Assisted with scheduling, interviewing and other administrative tasks to boost success successful store.
- Successfully drove new product lines to increase annual profits by 10%.
- Mentored new sales associates to contribute to store's positive culture.
Customer Service Specialist
Dick's Sporting Goods, Inc
04.2020 - 11.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Retail Sales Associate
Dick's Sporting Goods, Inc
02.2020 - 04.2020
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Helped customers complete purchases, locate items, and join reward programs.
- Used POS system to process sales, returns, online orders, and gift card activations.
Education
Bachelor of Science - Supply Chain Management
05.2025
- 4.0 GPA
No Degree - Biomedical Engineering
05.2021
- Study Abroad: Madrid, Biomedical Engineering
- Extracurricular Activities: Member of Spanish Club & Leadership for Social Change
High School Diploma -
05.2020
- 4.0 GPA
- Completed AP course in Physics
- Completed AP course in Chemistry
- Completed AP course in English Language
- Completed AP course in English Literature
- Completed AP course in Spanish Language
- Completed AP course in U.S. History
- Completed AP course in Biology
- Completed AP course in Calculus AB
- Completed AP course in Calculus BC
- Completed AP course in World History
- National Honor Society Member
- Extracurricular Activities: Yearbook Editor-in-Chief, 4 year varsity athlete
- Elected Captain of eStem varsity soccer team
Skills
- Department Management
- Recruitment and Training
- Inventory Management
- Procedure Preparation
- Problem Anticipation and Resolution
- Loss Prevention Strategies
- Corrective Actions
- Workflow Processes
- Health and Safety Procedures
- Operational Standards
- Plan Sales
- Closing Procedures
Timeline
Key Carrying Department Supervisor - Dick's Sporting Goods, Inc
11.2022 - Current
Customer Service Specialist - Dick's Sporting Goods, Inc
04.2020 - 11.2022
Retail Sales Associate - Dick's Sporting Goods, Inc
02.2020 - 04.2020
University of Arkansas, Fayetteville - Bachelor of Science, Supply Chain Management
Saint Louis University - No Degree, Biomedical Engineering
Estem Public Charter High School - High School Diploma,
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