Summary
Overview
Work History
Education
Skills
Timeline
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Luis Castro

Egg Harbor City

Summary

A dedicated individual driven by a passion for helping others and making a positive impact on the world. With a strong background in customer service, I possess a plethora of skills that allow me to excel in effectively assisting and connecting with people. I am a highly professional individual committed to enhancing the lives of others and contributing to a better society.

Overview

4
4
years of professional experience

Work History

Live Dealer

Playtech
12.2023 - Current
  • Learned and followed company procedures to maintain consistency and standards.
  • Dealt appropriate number of cards to each player and verify placed bets before starting game.
  • Educated players about game rules as needed, clarifying any ambiguities or misunderstandings in an approachable manner.
  • Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.

Live Dealer

DraftKings
04.2023 - 09.2023
  • Provide players with timely, accurate, and professional assistance on game-related and general questions and communicate with players according to chat policy
  • Keep a professional demeanor toward players.
  • Excited guests through engaging conversation while dealing cards efficiently for seamless gameplay experience.
  • Learned and followed company procedures to maintain consistency and standards.

Casino Card Shuffler

Evolution Americas
01.2023 - 03.2023
  • Shuffle and change the cards on the Live tables when needed
  • Count and place in order the new and used cards
  • Ensure equipment is in order for the Live tables: playing cards and any sort of tables equipment.

Retail Manager

Atlantic Favorites
04.2021 - 06.2022
  • Handled inventories and cash
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused
  • Exceeded sales goals and accomplished business objectives.

Automotive Cashier

Amx Auto shop
06.2020 - 06.2021
  • Responsible for cash register and control to ensure all amounts are correct
  • Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.

Education

High School Diploma -

Ideal Institute of Technology
Pleasantville, New Jersey

Skills

  • Communication
  • Adaptability
  • Teamwork
  • Attention to detail
  • Work ethic
  • Critical thinking
  • Dealer training
  • Excellent customer service
  • Fraud Detection
  • Knowledge of handling payouts
  • Strong hand-eye coordination
  • Guest service
  • Memory retention
  • Time Management
  • Multitasking
  • Decision-Making
  • Conflict Mediation

Timeline

Live Dealer

Playtech
12.2023 - Current

Live Dealer

DraftKings
04.2023 - 09.2023

Casino Card Shuffler

Evolution Americas
01.2023 - 03.2023

Retail Manager

Atlantic Favorites
04.2021 - 06.2022

Automotive Cashier

Amx Auto shop
06.2020 - 06.2021

High School Diploma -

Ideal Institute of Technology
Luis Castro