Luis Castro
Egg Harbor City
Summary
A dedicated individual driven by a passion for helping others and making a positive impact on the world. With a strong background in customer service, I possess a plethora of skills that allow me to excel in effectively assisting and connecting with people. I am a highly professional individual committed to enhancing the lives of others and contributing to a better society.
Overview
4
4
years of professional experience
Work History
Live Dealer
Playtech
12.2023 - Current
- Learned and followed company procedures to maintain consistency and standards.
- Dealt appropriate number of cards to each player and verify placed bets before starting game.
- Educated players about game rules as needed, clarifying any ambiguities or misunderstandings in an approachable manner.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
Live Dealer
DraftKings
04.2023 - 09.2023
- Provide players with timely, accurate, and professional assistance on game-related and general questions and communicate with players according to chat policy
- Keep a professional demeanor toward players.
- Excited guests through engaging conversation while dealing cards efficiently for seamless gameplay experience.
- Learned and followed company procedures to maintain consistency and standards.
Casino Card Shuffler
Evolution Americas
01.2023 - 03.2023
- Shuffle and change the cards on the Live tables when needed
- Count and place in order the new and used cards
- Ensure equipment is in order for the Live tables: playing cards and any sort of tables equipment.
Retail Manager
Atlantic Favorites
04.2021 - 06.2022
- Handled inventories and cash
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused
- Exceeded sales goals and accomplished business objectives.
Automotive Cashier
Amx Auto shop
06.2020 - 06.2021
- Responsible for cash register and control to ensure all amounts are correct
- Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Education
High School Diploma -
Ideal Institute of Technology
Pleasantville, New JerseySkills
- Communication
- Adaptability
- Teamwork
- Attention to detail
- Work ethic
- Critical thinking
- Dealer training
- Excellent customer service
- Fraud Detection
- Knowledge of handling payouts
- Strong hand-eye coordination
- Guest service
- Memory retention
- Time Management
- Multitasking
- Decision-Making
- Conflict Mediation
Timeline
Live Dealer
Playtech
12.2023 - Current
Live Dealer
DraftKings
04.2023 - 09.2023
Casino Card Shuffler
Evolution Americas
01.2023 - 03.2023
Retail Manager
Atlantic Favorites
04.2021 - 06.2022
Automotive Cashier
Amx Auto shop
06.2020 - 06.2021
High School Diploma -
Ideal Institute of Technology