LUIS Colamarco
Port Saint Lucie,FL
Summary
Dynamic professional specializing in client relationship management, negotiation, and operational efficiency. Over 15 years of experience in operations, property management, and business development, with a proven ability to enhance service quality and foster long-term partnerships. Expertise in cultivating client relationships, negotiating contracts, and delivering tailored solutions that drive retention and growth. Bilingual communicator with strong leadership skills in team management and customer satisfaction enhancement.
Overview
19
19
years of professional experience
Work History
Customer Service Driver
Fedex freight
West Palm Beach, Florida
04.2014 - Current
- Collected and analyzed customer feedback to enhance service quality.
- Trained new employees on customer service protocols to ensure adherence to best practices.
- Identified opportunities for route optimization during deliveries to increase efficiency.
- Implemented strategies to improve customer experience during delivery interactions.
Client & Property Manager
Olam Services Corp / Owner
West Palm Beach, Florida
03.2007 - 11.2022
- Streamlined tenant communication processes, enhancing response times and service delivery.
- Managed a diverse portfolio of residential and commercial properties, achieving consistently high occupancy rates.
- Negotiated contracts with vendors, reducing costs while elevating service quality.
- Oversaw financial records, budgeting, and auditing to maintain profitability.
- Delivered exceptional customer service by resolving tenant concerns and fostering long-term relationships.
- Analyzed market conditions to identify opportunities for operational efficiency improvements.
Operations Manager
Megalimoz LLC
West Palm Beach, Florida
03.2013 - 04.2020
- Spearheaded daily operations, including budget management, scheduling, and personnel oversight.
- Enhanced team performance and customer satisfaction through targeted coaching and development.
- Ensured consistent service delivery by implementing rigorous quality assurance protocols.
- Identified growth opportunities by analyzing business processes for increased efficiency.
- Maintained strong client relationships through effective negotiation of service contracts.
- Maximized productivity and quality standards by supervising daily employee workflows.
- Directed operational strategies to achieve profitability goals in alignment with business plans.
Education
High School Diploma -
Santa Mariana De Jesus
Ecuador 01-2001
Associate of Science - Criminal Justice
Palm Beach Atlantic University
Palm Beach Skills
- Client relationship management
- Account growth and retention
- Negotiation and contract management
- Team leadership and coaching
- Business development and revenue growth
- Strategic planning and execution
- Data-driven decision making
- Bilingual communication (English/Spanish)
- Operations management
Languages
Spanish
Full Professional
Accomplishments
Increased property portfolio revenue by 20% through strategic contract negotiation.
Timeline
Customer Service Driver
Fedex freight
04.2014 - Current
Operations Manager
Megalimoz LLC
03.2013 - 04.2020
Client & Property Manager
Olam Services Corp / Owner
03.2007 - 11.2022
High School Diploma -
Santa Mariana De Jesus
Associate of Science - Criminal Justice
Palm Beach Atlantic University