Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Luis Contreras

Boca Raton,FL

Summary

Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement. Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.

Overview

3
3
years of professional experience

Work History

Shift Supervisor

Starbucks
07.2021 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Responded to and resolved customer questions and concerns.
  • Helped store management meet standards of service and quality in daily operations.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.

Barista

Starbucks
12.2020 - 07.2021
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.

Education

High School Diploma -

Maria Santisima
Caracas, Venezuela
07.2017

Skills

  • Schedule Management
  • Inventory Control
  • Customer-Oriented
  • Document Management
  • Staff Development
  • Staff Management
  • Cash Handling Expertise
  • Training and Mentoring
  • Sales Monitoring
  • Delegation Skills
  • Leadership Abilities

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Shift Supervisor

Starbucks
07.2021 - Current

Barista

Starbucks
12.2020 - 07.2021

High School Diploma -

Maria Santisima

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Luis Contreras